Maidly N.
NO SHOWED AT A MEETING ABOUT SOFTWARE ISSUES, POOR CUSTOMER SERVICE
Came to this company hoping for a professional experience. It seems like you can never get what you paid for and get projects done in peace with this software. Not only did it not work on the first day, after I PAID, spent days posting content, they came back again after saying their TIKTOK publishing issue was fixed and mentioned to me that it's not working. That prompted me to ask for a call. Guess what, NO ONE SHOWED UP. Wasted my time, didn't respond to my emails, and they still haven't responded. Honestly, at this point, it's evident that these companies are just money hungry, evil, and inconsiderate. They don't care about customers at all! We can't even get what we paid for. Another company with poor service and glitches. The gaslighting by these companies never stops and they always have an excuse for their constant errors. SMH. Terrible. Would say go somewhere else but most of them are all the same.
Response from SocialPilotApr 27, 2026
Hello, Thank you for sharing your experience. I’m really sorry to hear about the issues you faced with TikTok publishing and the missed call. I completely understand how frustrating that must have been, especially when you were expecting support. This is not the experience we aim to provide. I’d really like to get this looked into for you. Please reach out to us at [email protected] with your account details, and we’ll make sure this is reviewed properly and help you resolve it as quickly as possible. We truly appreciate you bringing this to our attention. Regards, SocialPilot Support