Soccer WearhouseReviews of soccerwearhouse.com

Response from Soccer WearhouseAug 5, 2026

Hi, We're sincerely sorry for your experience and understand how frustrating this must have been, especially with an upcoming move overseas. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay or the lack of communication you experienced. We also apologize that you weren't able to reach our support team when you needed assistance. We know how important timely communication is, especially when an order is time sensitive. We'd appreciate the opportunity to review your order and do everything we can to help. Please contact us at [email protected] with your order number, and a member of our team will personally review your case as quickly as possible. Thank you for your patience and your feedback. We're actively improving our processes to provide faster turnaround times and better communication moving forward.

Response from Soccer WearhouseAug 5, 2026

Hi Emma, We're sincerely sorry for your experience and understand how disappointing this must have been, especially since the jersey was intended as a Father's Day gift. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay or the lack of communication you experienced. We also understand why the delay led you to question whether your order would ever arrive, and we're truly sorry that we left you feeling that way. That's never the experience we want our customers to have. We'd appreciate the opportunity to review your order and make this right. Please contact us at [email protected] with your order number, and a member of our team will personally review your case and provide an update as quickly as possible. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Eric, We're sincerely sorry for the frustration and disappointment you've experienced. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain jerseys required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times and delays beyond what we normally expect. We also apologize that we didn't provide the level of communication you deserved throughout the process. We understand how frustrating it is to be left waiting without clear updates, and that's something we're actively working to improve. We'd appreciate the opportunity to review your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case as quickly as possible. Thank you for your patience and your feedback. We're committed to improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Paul, We're sincerely sorry to hear about your experience and appreciate you taking the time to share your feedback. At the time of your order, we experienced an unprecedented surge in demand leading up to the World Cup, which unfortunately resulted in longer production times for customized jerseys. We understand how frustrating the delay must have been. We're also sorry to hear that the name and numbers did not hold up as expected. That's certainly not the quality we strive to provide, and we understand your disappointment. We also apologize for any confusion regarding our return policy and the information you received. We'd appreciate the opportunity to review your order once more. Please contact us at [email protected] with your order number, and we'll be happy to take another look at your case to see if there's anything further we can do to help. Thank you for your feedback. It helps us continue improving both our products and our customer experience.

Response from Soccer WearhouseAug 5, 2026

Hi, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If your jersey was customized with a player name and number, a production time of around four weeks is our normal turnaround, especially during the World Cup when we experienced an unprecedented surge in orders that significantly increased processing times. We understand that waiting can be frustrating, and we're sorry for any inconvenience this caused. We'd also like to reassure you that the jerseys we sell are officially licensed products sourced directly from authorized manufacturers and distributors. Soccer Wearhouse is a U.S. based company, and we've proudly served soccer players and fans for many years. We appreciate your feedback and are continually working to improve our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Giacomo, We're sincerely sorry that your order arrived later than expected, especially since it was meant to be a birthday gift for your son. We understand how disappointing that must have been. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay you experienced. We truly apologize that we fell short of your expectations and appreciate you taking the time to share your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Dido, We're sincerely sorry for your experience and understand your frustration. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain items required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times than our customers and we expect. We'd also like to reassure you that Soccer Wearhouse is a U.S. based company that has been serving soccer players and fans for many years. We only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. We sincerely apologize that we fell short of your expectations and the level of service you deserved. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.