Soccer WearhouseReviews of soccerwearhouse.com

Response from Soccer WearhouseAug 5, 2026

Hi Dido, We're sincerely sorry for your experience and understand your frustration. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain items required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times than our customers and we expect. We'd also like to reassure you that Soccer Wearhouse is a U.S. based company that has been serving soccer players and fans for many years. We only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. We sincerely apologize that we fell short of your expectations and the level of service you deserved. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Nikolaus, We're sincerely sorry for your experience and understand your frustration. We'd like to clarify that customized jerseys require additional production because authentic jerseys do not come from the manufacturer with player names and numbers already applied. Each customized jersey is professionally personalized after the order is placed, which is why these orders typically require additional processing time before they can be shipped. During the World Cup, we also experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the communication issues or the frustration you experienced. Soccer Wearhouse is a U.S. based company, and we only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. Our goal has always been to provide genuine products and excellent service, and we're sorry we fell short in your case. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Brandon, We're sincerely sorry to hear about your experience and understand how frustrating this has been. We strive to stand behind the products we sell, and we're disappointed to hear that the repair did not meet your expectations. That's certainly not the outcome we were hoping for. We also apologize if you felt that your concerns were not fully addressed. That was never our intention, and we're sorry that we left you with that impression. We'd still appreciate the opportunity to review your case once more and see if there's anything further we can do to help. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We take comments like yours seriously and are continually working to improve both our products and our customer service.