Soccer WearhouseReviews of soccerwearhouse.com

I go to soccer wearhouse for all my soccer needs. They have all the latest jersey and plenty of soccer cleats to chose from. I am always getting my team custom jerseys from them at a reasonable price.

I ordered an England hoodie during the World Cup, and they gave me the run around and never sent the hoodie. They even set up a fake tracking number with FedEx to make it look like they shipped it out, but the tracking shows that FedEx never received the package. I've had multiple back-and-forths over email with them, and they always say they're going to follow up with someone on their team, but they never do. I beg you not to order from them. THEY ARE SCAMMERS, I REPEAT, THEY ARE SCAMMERS.

I ordered a jersey off their website, but due to unfortunate circumstances, my order has not been fulfilled. I ordered this jersey for the sole purpose of gifting it, but it won’t arrive on time. I emailed customer service and explained my situation and they were cooperative and understanding. After a few email exchanges back and forth, customer service representative: Ginni has let me know my order has been issued for a full refund. While I had to cancel my order, I’m grateful this website has an awesome customer service team that is responsive and caring to their customers.

I purchased the Nike Mens Uruguay Match Authentic Home Jersey 2026 (Royal Tint/Obsidian) - L in July 5th for a wooping $175.00. It was NOT customized and when I received it looked odd; like the shoulders were pinched; I left it outside the bag overnight and tried it next morning. It was clear that the design was flawed; the shoulder were pinched and looked ridiculous when wearing it. I started the process to return it right away and the AI directed me to their website; then I got a notice saying my item was not eligible for a return, no explanation given. I contacted customer service by email 3-4 times, finally someone named Ginni (AI too?) responded on July 9th saying a return label had been sent to me, this is the copy paste from their email: We have already sent a return label for you and you should be receiving it soon. It won't be received immediately as it is being processed by our system.... I never received the return label, I emailed at least 5 times and called many more times (they never answered but had a message indicating that because of the world cup they were too busy). Eventually I had to dispute the purchase with Affirm. They started an investigation and said that the vendor (Soccer wearhouse) told them my item was not eligible for return. No reason given again. In paralel, Soccer Wearhouse emailed me on July 16th saying this: Since there's a Chargeback case created for this, it doesn't allow us to proceed a refund or replacement. Then I got another email on July 23rd saying: We have already processed a return label for you on our end, and is still being processed by our system due to the amount of requests being processed at a time. I never received the return label. And here I am. Still disputing the charge. AVOID this company at all costs. Impossible to get a customer service rep; questionable return policies.

Brought some personal items to have some custom heat pressed patches put on from the “The Corner of the Galaxy” podcast. Soccer warehouse didn’t have large sizes but were kind enough to do the work. If you’re interested contact George the store manager for information.

I ordered a pair of soccer shoes in mid June online, then received an email confirmation with an expected delivery by July 3. I followed up SEVEN TIMES by calling their customer service number ( never got a real person), by chat from their site ( got comments that my order was being prepared for weeks, then they would no longer respond), etc. I have never gotten the shoes. I do NOT recommend ordering from this company online.

I gave them a "5" because they have finally communicated with me and I think they are trying to sort this all out. Still, they have a long way to go.

Extremely slow shipping for a PSG jersey customized with a player name/number, with no real updates provided. It has been over a month and a half and still nothing. I thought I’d been scammed, but it appears that it is a real company, just extremely lacking in customer service and efficiency. Still waiting, if I ever receive the jersey, maybe they can get a 2.