Soccer WearhouseReviews of soccerwearhouse.com

Response from Soccer WearhouseAug 5, 2026

Hi, We're sincerely sorry for your experience and understand why you're frustrated. Due to the unprecedented demand during the World Cup, our team experienced order volumes far beyond normal levels. While that's not an excuse, it did unfortunately lead to delays and communication issues that fell short of the service we strive to provide. We also understand your frustration regarding the cancellation request. If we confirmed we were reviewing your cancellation and your order still shipped, we can certainly see why that would be upsetting. That was never our intention, and we apologize for the confusion. We want to make this right. Please contact us at [email protected] with your order number if you haven't already, and we'll review your case immediately to determine the best resolution. We value every customer and appreciate the opportunity to resolve this fairly. Again, we're truly sorry for your experience and appreciate your patience.

Response from Soccer WearhouseAug 5, 2026

Hi Melisa, We're very sorry to hear about your experience and sincerely apologize for both the delays and the lack of communication you received. During the World Cup, we experienced an unprecedented volume of orders, which unfortunately led to much longer processing times than normal. While that provides some context, we understand it doesn't make the experience any less frustrating. We also want to clarify that while customized jerseys are generally non-returnable, defective items are absolutely covered. If your jersey arrived with a manufacturing defect, we'd like the opportunity to make it right. Please contact us at [email protected] with your order number and photos of the defect if you haven't already, and we'll review your case as quickly as possible. We appreciate your feedback and hope we have the opportunity to resolve this for you.

Response from Soccer WearhouseAug 5, 2026

Hi Edgar, We're sincerely sorry for your experience and completely understand your frustration. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this resulted in longer processing times and delays in communication, and we recognize that we fell short of the level of service our customers deserve. We never want any customer to feel ignored, and we apologize that this was your experience. We'd still appreciate the opportunity to make this right. If you can contact us at [email protected] with your order number, our team will review your order and work toward the best possible resolution. Thank you for your feedback. We truly value every customer and are committed to improving our service as we work through the extraordinary demand we experienced.

Response from Soccer WearhouseAug 5, 2026

Hi Brian, We're truly sorry for your experience and understand how frustrating this must have been, especially when you were waiting on cleats for your son. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this led to delays in processing, shipping, and customer service response times. While that provides some context, we recognize that it doesn't excuse the inconvenience you experienced. We also understand your frustration with the tracking updates. Once an order leaves our facility, we're dependent on the carrier for delivery, but we should have done a better job communicating and assisting you throughout the process. We sincerely apologize that we fell short of your expectations. If you're willing, please contact us at [email protected] with your order number so we can review your case and do everything we can to make this right. Thank you for your feedback. We're actively improving our processes to ensure this doesn't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi Nathaly, We're sincerely sorry to hear about your experience and apologize for the frustration this caused. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this resulted in longer processing times, shipping delays, and slower response times than our customers and we expect. While this provides some context, we understand it doesn't excuse the experience you had. We're especially sorry that you felt left without updates or support throughout the process. That's never the experience we want our customers to have. We'd appreciate the opportunity to review your concerns and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. We truly value your feedback and are committed to improving our communication and service so experiences like yours don't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi Karin, We're sincerely sorry for your experience and understand how disappointing this must have been, especially since the jersey was intended as a birthday gift for your son. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this resulted in longer processing times, shipping delays, and slower response times than our customers and we expect. While this provides some context, we understand it doesn't excuse the experience you had. We're also sorry that we didn't provide the level of communication you deserved throughout the process. We know how frustrating it is to be waiting for an order without clear updates. We'd appreciate the opportunity to make this right. Please contact us at [email protected] with your order number, and a member of our team will personally review your case and provide an update as quickly as possible. Thank you for your feedback. We're committed to improving our communication and service so experiences like yours don't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi, We're sincerely sorry for the delay and understand your frustration. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the lack of communication or the delay you experienced. We truly apologize that we fell short of the level of service you expected. We'd appreciate the opportunity to look into your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your patience and your feedback. We're actively improving our processes to ensure better communication and faster turnaround times moving forward.

Response from Soccer WearhouseAug 5, 2026

Hi Josue, We're sincerely sorry for the frustration this delay has caused. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately resulted in longer processing times than usual. In some cases, shipping labels were created before orders were fully prepared for carrier pickup, which is why tracking may have appeared inactive for several days. We understand how concerning that can be, and we apologize that we didn't provide the level of communication you deserved. We'd appreciate the opportunity to look into your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your patience and your feedback. We're actively improving our processes to provide faster turnaround times and better communication moving forward.