SoCalGasReviews of socalgas.com

Socalgas employee came to our house to turn on the gas. Excellent job, he pointed out all the possible problems we could have and how to fix them. He took his time and checked all outlets for leaks. He started all our gas appliances. We can’t say how appreciative we are of his attitude and work.

So Cal Gas is buying gas from Sempra (parent company) at an inflated price and ripping off their customers. Sempra is selling American gas to Europe and jacking Americans, where is the investigation for price gouging!

Socal’s so-called service is the worst “service” ever! Doesn’t even resemble anything close to service. Bordering inhumane. I am so disgusted! My daughter moved in to an apt and set up an appointment for them to transfer service and they arrived at the gate didn’t call her to say we are here.. didn’t go to the office. Or could have followed someone in the gate as many come and go at that hour. They just left! She called when nobody arrive or called Her and they said they were there but couldn’t get in so we left!!! Reschedule after the holiday we are busy they didn’t care or even act apologetic for their error said they weren’t required to call…What on earth? Horrible inconsiderate not even going to bother to contact you or try to be there for our appointment She put the day aside to be there She was waiting. No way for her to know your there if you don’t call. Now She has no way to bake holiday treats or make our Christmas dinner!! Christmas holiday cancelled thanks to socals so called service. No heat for you either! Called and they said oh well we are busy. Worst service Ever!! Cold heartless and completely incompetent people going to make so called “SERVICE” calls!! The only reason they are in business is the customer has no choice but to choose them!! If there was a competitor everyone would be using them! It shows in there attitude. The person I spoke to in customer” service” was just as cold and heartless it seems to be their theme. Take whatever we give we don’t care you have no choice but to use the service we decide to provide you! Well this is not the end it’s going on my blog and I will be reporting this horrendous incident. I have never heard of worse service from a provider. There needs to be reasonable service when people have to use your vital service or you shouldn’t be the one providing it!

Have you ever seen someone who is really rude but pretend to be polite? The representative of socal customer service is. Horrible.

Socalgas has the worst login/bill pay system. I enter my bank account but their system says it is invalid. And, yes, I am positive it is entered correctly, twice! Very difficult to reach a human operator. Long wait on the phone. No option to pay as guest (compare Waste Management). Nor an option to pay with credit. As soon as you start a screen comes up to ask for bank info. You cannot leave a number to get a call back. I think thier CEO should resign,

I have paid my bills on time in full for all 2 years I've had SoCalGas. Recently, I was moving some money around, as I was in between jobs, and my online payment went through at a time when I didn't have enough funds in the account, so SoCalGas charged me with an insufficient funds fee. I had not missed the payment due date. I simply tried to pay early with insufficient funds in my account. Frustrated, I called SoCalGas customer service, asking if they could grant a refund for this charge, or apply the amount to a future bill. After multiple phone calls to representatives and supervisors, all of them said they could do nothing about it. I had no recourse. It is extremely frustrating to get hit with a fee from a company which has a monopoly. One can do nothing. It feels like being robbed. This is thievery disguised as business.

I received my monthly bill which I thought seemed high. So instead of just paying it I looked at my payment history. I found that they had applied a small credit for a bill I had paid about 2 months earlier. Then the one I paid, through my bank, had not been credited. I went to my bank and they showed the check was sent, but had not been deposited. This was a check for $61.91. So I subtracted that from my bill of $168.10 and paid them $106.19. My problem is this has happened twice to me recently. If SoCalGas is doing this to other people who look at their email bill and just pay it, they are collecting extra money for the previous bill along with the current bill because they are holding a check they have not deposited. Then if they deposit this check after you have paid the bill they sent you for the current month (which include past bill) then they are holding an extra $61.91 that they have charged you for twice. If they do this to a lot of other customers, they are holding a lot of money that they should not be holding. THIS IS NOT RIGHT!!! When you receive you bill on line, you only see the amount and date it is due and that is what a lot of people pay, where if they end up going on line and viewing their bill they will find that they have already paid part of this bill but has not been deposited by the gas company until after you pay the amount they sent you which includes the amount you have already paid but is included in the new bill again. If they do this to a lot of customers, they are holding a lot of money they should not be holding.

WORST CUSTOMER SERVICE EVER I HAD APPOINTMENT BETWEEN 7 AM - 12 PM FOR A NEW METER WITH REQUEST FOR CALL. NO CALL PRIOR TO ARRIVAL. TECHNICIAN LEFT BEFORE JOB WAS COMPLETE AND I WAS TOLD THAT I HAD TO WAIT FOR RETURN WITH NO - NO EXPECTATION OF RETURN FOR COMPLETION. VALENCIA IN HUB TOLD ME I SHOULD WAIT UNTIL 8 PM WHEN TECHICIANS ARE OUT IN THE FIELD. ABSURB- HORRIBLE PERSONAL CUSTOMER "SERVICE" - IF YOU HAVE A CHOICE DO NOT USE THIS COMPANY - THEY HOLD YOU HOSTAGE AND THEY EXPECT YOU TO SIT AND WAIT IN CONSTRUCTION SITE WITHOUT REGARD FOR YOUR TIME