SoCalGasReviews of socalgas.com

Called about smelling gas at the meter. The good stuff, easy to report and they came rather quickly. But the communication skills of the technician were lacking. From answering with "soon", when I asked what the ETA was to repeating the same thing over when I asked for clarification on what he was going to do, he just was very confusing. HE complained about the plumber and suggested all sorts of things that I should have a plumber come do--and When I said the shut off valve was hard to get to for a homeowner to shut off the gas, he said, well that is for the gas company to use. I said so you come shut off the gas if I need it and come back to turn it back on? Well no--you should have a plumber come and put in another shut off for you. Absurd.

First of all, my stove was not hooked up correctly by their employee, and it would have resulted in an explosion had another person NOT caught It! That is very serious. Then they charge you a fee to pay with credit cards, and probably debit cards too, just like So-Cal Edison. Shame on them too. So Cal Gas has a ridiculously long time frame for appointments, meaning they come out between , say, 9 AM until 8 PM. Then the crazy lady employee asks me if I want to leave a key under the doormat?!!! Really? In this day, and age? I do NOT even know these people they send out, and keys under doormat are easily discovered by anybody at all. Only a total nut, and fool would leave keys for perfect strangers. I know of a few people who were ripped off by Gas Company employees, and Edison as well. Absolutely nothing was done about it, and the Pasadena, Calif. Victim, Julia Robinson, was quite upset, as was I, because I was there when it happened. The man told us to go outside, and wait, as he rifled through her purse, and whatever else. She was stolen from, and had I kept my purse inside her place, unattended, that would have been very bad for me as well. I had a very bad feeling, and there was NOT any legitimate reason for us to wait outside. We were plain stupid, and he was only there, supposedly, to change her light bulbs on the ceiling. TRUST NOBODY, ASK QUESTIONS, BE ASSERTIVE, or even AGGRESSIVE, and carry protection for self defense.