Snug SafetyReviews of snugsafe.com

This should be 0 star, not even one. I paid $99 for the so-called 'Dispatch plan' but I hadn't gotten any confirmation email or text message nor had my emergency contact. Eventually I have received a link to log into the customer portal, but it doesn't have anything beside my current plan, the price I paid for it and the expiration/renewal date. It doesn't provide any means of communication. I can only add another payment method and sign out. I am not sure why it's called a 'portal'. It's only a fancy looking app. There is no way to communicate with anybody. I think it's only one person who pretends to have an office or any means to 'dispatch' anybody even your emergency contacts. It's a sham.

I have been calling for approximately 6 and 1/2 hours and all I get is "leave a message". I have emailed countless times and no response there either. I tried to cancel my account over the phone and it won't let me put in the full number before it says unable to cancel account. I removed the app per their instructions but still receive messages that I need to check in. I'm wondering if this is legit since I can't get a human response. Zero is my real rating. Also there are 2 different ways according to them to close your account...one says delete the app and one says delete all your profile info first and then delete the app. Problem with that there is no profile info. Worst service ever. I expect to receive an automated response to this review as well. Typical.

I am a healthy 70 year old widow. I live alone with my dog in a semi-rural area since the death of my husband nearly 2 years ago. My son lives about 15 miles from me -- we keep in touch, but not daily. I always worried about what would happen to my dog if something happened to me and no one realized it for a few days. This app has given me the peace of mind I need without signing up for an expensive service. I've had it for about a week, and yesterday my son was coming to visit and I told him I was not going to check in on Snug, just to see how it would work. It worked just like it should! I got several messages reminding me to check in and then about 10 minutes after my set check-in time I got a message that it would contact my emergency contact and then my son got the message that I hadn't checked in. I do quite a bit of traveling, and since I am with others on those trips, I am happy to know I can put Snug on a vacation break and not have to be concerned about checking in if I happen to be in another time zone, or without cell or Internet connections.

It's a great app, great idea. It's free. Thanks snug.

Excellent! The app works perfectly, customer service is quick to respond and the one time I accidently missed a check-in they texted and then called me.

Terrible app with false alarms. I was sound asleep in the middle of the night and my doorbell rang. It was EMS that the Snug Safety operators had dispatched, for no reason! I did not summon help. Also they did not call my emergency contacts first, even though I am on the paid plan. And this happened again. I was away from home, my phone in my purse, when I received a call from Snug Safety saying they had received a summons for help from me. No one had called them. If I had not been able to take their call, then since I was away from home EMS would have broken down the door to get into my home, thinking I was in need of help. Of course I called their customer service and left emails but only got a response of "we have no record of this". They ignored subsequent calls and emails. I plan to cancel this unreliable service. I do not want surprise EMS calls to my house for no reason. I suspect this outfit is run on a shoestring, maybe even by just one or two people. They have technical glitches they can't resolve, so they ignore phone calls and emails.

The app works perfectly and the dispatch service is super vigilant. But if you call customer service you must leave a message and they don't return your calls. If you send an email, it will likewise be ignored! It's incredible that a company would produce such a great product and then ruin their reputation with dismal customer service.

Snug truly has been an answer to prayer. I felt uncomfortable having someone check on me daily. In today’s busy world, I know asking someone to do that would be challenging, and they might easily forget. With Snug, they remind you if you’re getting close to your check-in time if they haven’t heard from you. So far I haven’t forgotten, so my contacts haven’t had to be contacted. As far as the contacts being inconvenienced, they aren’t at all. The only way they would even be notified is if you haven’t checked in. At that point, Snug notifies them, and your contact notifies your local authorities. Your contacts have been given that information by you when you sign up. There is an upgraded service as well; however, I haven’t haven’t had the need yet to switch over. I’ve told several people about it, and they all agree it’s a wonderful and much-needed service for people on their own. I am so grateful for Snug and for those aware enough to realize there are people who truly can benefit from such a wonderful service. I feel so much safer knowing I have Snug in my life. Thank you so much!