Snug is a daily check-in service for people living alone. Whether you're a senior living independently, someone with epilepsy, or someone with Type 1 Diabetes, Snug is a daily check-in so you can feel comfortable and reassured.When you open the Snug app and tap the big green button to check in, you get a friendly and positive quote of the day. And that’s it, you’re done for the day! Every morning, you’ll have the same experience.But if you miss your selected check-in time, you will first get a reminder notification on their smartphone.And if you don’t respond after multiple reminders, their emergency contacts will be notified and given their last known location.
Snug Safety (snugsafe.com) has 82 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Gary B.
Like a previous review, I too am having trouble getting the app to work after about 18 months of no issues. No response or help from customer support. I don't even know if the system is still working or not...
Response from Snug SafetyJun 26, 2024
Hi Gary - we are definitely still in business and the system is working. I'm sorry you haven't had a response. We are investigating what happened here and will be in touch.
Patricia B.
I recently signed up with the Snug app. The sign up process was seamless. I opted to do the one daily free check-in. I liked it so much, I paid the $17.99 to be able to have multiple check-ins. You can find adequate instructions how to manage your check-ins. Problem is, I am unable to do it. My “menu” does not have the “manage your check-ins” option. I have sent multiple messages on the app to customer service and multiple emails asking for help. I also left multiple voicemails. Nothing. No response. The correction may be a simple fix but I’ll never know. I will be disputing the charge. A shame because I liked the service.
Response from Snug SafetyJun 26, 2024
Hi Patricia - I'm sorry you have had a poor experience. We're going to accept your dispute and refund the money, but also investigate what happened here. Sorry for both the error and the poor response on our part.
Cheryl H.
No longer works. I used this app for about 3 years. Now it no longer works. Says it can't check you in. There USED to be a number you could call to check in manually, but now that number no longer works. It doesn't even ring - -just disconnects immediately. My phone is a Samsung S24+, so that's not the problem. I've uninstalled and reinstalled Snug repeatedly and nothing. So it's uninstalled permanently. Too bad, because it WAS a great app.
Response from Snug SafetyJun 15, 2024
Thanks for the feedback Cheryl. Going to investigate both the Android issue and phone issue.
C G.
Anyone else find it weird that Snug App had a handful of positive reviews in 2019, then one or two in 2020 through 2023, and suddenly beginning at the end of 2023 (Nov/Dec) and beginning of 2024 they have like 25 five star reviews? Someone trying to make their app look better than it is perhaps?? I signed up for Snug this weekend (free account), and my “emergency contacts” I put in have yet to receive the notification they were supposed to receive that they have been added (3 days later). I have not yet received a single text from Snug, or any confirmation that I am set up with them, though I have been checking in every day since I signed up three days ago. Tomorrow I will “skip” my check-in to find out: Do they actually text you to remind you? Do they actually contact your emergency contacts? Right now I am fairly dubious, based on the reviews I read and their (lack of) action so far.
