Snug SafetyReviews of snugsafe.com

I have called them twice with a question. No response.

This should be 0 star, not even one. I paid $99 for the so-called 'Dispatch plan' but I hadn't gotten any confirmation email or text message nor had my emergency contact. Eventually I have received a link to log into the customer portal, but it doesn't have anything beside my current plan, the price I paid for it and the expiration/renewal date. It doesn't provide any means of communication. I can only add another payment method and sign out. I am not sure why it's called a 'portal'. It's only a fancy looking app. There is no way to communicate with anybody. I think it's only one person who pretends to have an office or any means to 'dispatch' anybody even your emergency contacts. It's a sham.

I have been calling for approximately 6 and 1/2 hours and all I get is "leave a message". I have emailed countless times and no response there either. I tried to cancel my account over the phone and it won't let me put in the full number before it says unable to cancel account. I removed the app per their instructions but still receive messages that I need to check in. I'm wondering if this is legit since I can't get a human response. Zero is my real rating. Also there are 2 different ways according to them to close your account...one says delete the app and one says delete all your profile info first and then delete the app. Problem with that there is no profile info. Worst service ever. I expect to receive an automated response to this review as well. Typical.

Terrible app with false alarms. I was sound asleep in the middle of the night and my doorbell rang. It was EMS that the Snug Safety operators had dispatched, for no reason! I did not summon help. Also they did not call my emergency contacts first, even though I am on the paid plan. And this happened again. I was away from home, my phone in my purse, when I received a call from Snug Safety saying they had received a summons for help from me. No one had called them. If I had not been able to take their call, then since I was away from home EMS would have broken down the door to get into my home, thinking I was in need of help. Of course I called their customer service and left emails but only got a response of "we have no record of this". They ignored subsequent calls and emails. I plan to cancel this unreliable service. I do not want surprise EMS calls to my house for no reason. I suspect this outfit is run on a shoestring, maybe even by just one or two people. They have technical glitches they can't resolve, so they ignore phone calls and emails.

The app works perfectly and the dispatch service is super vigilant. But if you call customer service you must leave a message and they don't return your calls. If you send an email, it will likewise be ignored! It's incredible that a company would produce such a great product and then ruin their reputation with dismal customer service.

So I signed up for Snug. And they were supposed to text me. Never heard from them. Then I called there customer service. And no one answered. I then got an email from them saying that There is no one at this time to talk to me!! So I'm confused. How is it that a service that is supposed to text you every day to check on you doesn't text?? Nor do they have anyone to talk to about the issues?? I read alot of good reviews. But now I'm wondering if the Reviews are just fake