snowcity incReviews of snowcityshop.com

I ordered sheers from this company. They sent me 2 different colors. Instead of notifying me first that they didnt have the color i wanted. So I settled for the ones they had and told them to ship to me. I didnt receive the item for 2 weeks. So when I reach out to the them, they tell me that they've updated the colors and now they didnt have the ones i settled for. After changing my furniture to match with the sheers that I settled for. I do not think these have the right people working for them. There is a communication issue amongst the team members as well as between the customer service with their customers. Take you business else where. I usually do not right bad reviews for businesses but this was a nightmare and i do not want anyone else to go through this experience.

Ordered two curtain panels at the beginning of September 2020. Shipment was sent in a couple of days but only after checking the tracking did I find out that the package arrived at the shipper with no contents. Shipper reported this to the company on September 8. I have yet to receive an adequate response about reshipment or options for cancellation. Dealing with customer service is very challenging and to date has still not provided a plan to send me the requested items or issue a refund. Maybe documenting a dispute with the credit card company is the next step as the company has charged me for a product I have yet to receive

There were issues with my order and I reached out to their customer service department and the issues were rectified and they were very accomodating. I love the curtains. Exactly what I wanted. Thank you Mia for handling my requests in a timely manner and very professional. Dorothy Wiley

Unable to find tab top sheer curtains.

We were very pleased with the service we received. Customer service was very courteous and prompt and efficient. Haven’t had an opportunity to use the curtains but based on our inspection the quality was very good.

Absolutely love our new curtains

I tried to cancel so that I could reorder what I needed correctly being that I placed it wrong and they weren't understanding what I wanted. 10 emails later they kept asking me why and I already explained, they claimed they canceled but I haven't received a confirmation or anything. I won't replace order until I know its canceled.

have requested a refund on many of occasion, and it has yet to be done. emails and phone call to no avale. Also offered free returns...have not keep the policy...please be responsible with your response and policies