snowcity incReviews of snowcityshop.com

My order arrived on time and the drapes are beautiful. Very well made. I ordered more as I am so happy with them.

I never take the time to write reviews but I definitely needed to after my experience. I am not writing a 1 star review because of the quality of their curtains but because of the quality of their customer service. I first paid an additional $20 for express shipping and after receiving it 2 weeks later from when I was supposed to, I asked for a refund on the express shipping. After spending over $100, customer service wanted to only reimburse me $10. After about 5 back and forth emails, customer service finally agreed to reimburse me the full amount of $20. That’s not the worst part.. The curtains ended up not working out so I contacted customer service again asking how to go about a return. Their response: “we will give you 50% refund and you can regift these curtains to a friend. Will you accept?” After explaining that I do not want to keep the curtains, they responded: “we will give you 75% back and you can keep the curtains. Will you accept?” I’m sorry but on their website it says “easy return” - this was anything but easy. After two more emails back and forth, customer service finally agreed to give me a full refund. It should not be that difficult! Horrible customer service

If I could give negative stars, I would. This is the absolute WORST experience I have ever had with a company. If you order curtains from Snow City Shop (a scam), expect cheap fabric & NO RETURNS. Even if they say you will receive a full refund after you pay to ship the curtains back to them, they will refuse to refund you. DO NOT ORDER FROM THIS SCAM! Wasted $100 and a whole lot of time dealing with this. This scam should not be in business.

I have received AWESOME customer service with someone who has answered my chat questions thoroughly and timely. I have never had such good customer service on an online platform. Their product is just as good and reliable.

Recieved exactly what I ordered. Great pricing and arrived on time. Yes, they did ship out of California, not CO as noted on the BBB website. I wish I could leave a photo, to show how great the double grommets are!

Love these curtains! Super soft and the grommets provide some weight on the bottom. Got most of the wrinkles out just using the dryer. Great price too!

Ordered some panels and really liked the quality. Tried to order more and their customer service was terrible. Can't get them to call back. Their "live chat " is a joke.

I ordered curtains with top and bottom grommets for my back deck and they sent the wrong curtains( no bottom grommets). I have been trying for 5 days to get a hold of someone so I can send them back for a refund. At first I wanted to exchange them, now, with the horrible customer service, I just want my money back!