snowcity incReviews of snowcityshop.com

Excellent product, good communication and fast delivery.

If I could give them a negative review I would. I read that they had horrible customer service and ordered anyway. The custom sizing was reversed and they were CLEARLY not what I ordered. However I was required to prove it via photo before they would acknowledge. Despite me saying that was impossible at the time, they insisted and quoted their non return policy. They never acknowledged their mistake, never refunded me and just continue to provide sub par service. I should have listened to the others!!!!!

Terrible customer service.

Trying to return curtains for a refund, I was given an address in China. ROBBERY

About 4 months ago. I ordered 2 replacement curtains. They shipped the wrong size. I have written 4 times to get them replaced. And received no response. I was a previous customer. I liked the curtains that had worn out. Very bad customer service. I am stuck with curtains that are 10 inches too short.

Ordered one thing and they shipped the wrong item. Twice! I thought the first order was a mistake so i tried again. NOPE same mistake. Twice! Now they will not return my emails asking for an RMA, I'm out over 500 dollars. HORRIBLE Company not to mention they took weeks to arrive.. ANGRY

I spent $340 on outdoor curtains and they faded immediately. I got some replacements but, they are fading as well. I'm SOL. Order white and save yourself the disappointment.

I bought these curtiains in Feb 2021 and put them up in my outdoor shower in August. And while the fabric is strong and good shape, the grommets cannot not handle the florida climate sun heat salty air and rain. The grommets are all rusted and have bled into the fabric. These are not for the outdoors. If it rains in your climate you will have the same issue. These are not meant for the outdoor elements at all. They probably wouldnt even perform well indoors either with the cheap metal they use in grommets. About 6 months of use for $80. Now thats a rip off!!!!