SnootsReviews of snoots.vet

No availability even on emergencies (even during the hours and days they’re open) - they keep telling me to contact Veteris (their emergency “partner vet” that charges separate fees) - so what’s the point paying £360 a year?

I have done an anual plan with Snoots, but I was really disapointed witht he quality of care from the vets and to be fair the receptionist from Islington is quite rude as well. I have many things to say about this almost 1y of service. I'll start from the medical error when I started my policy with them. I took my dog to the vet because she was having abdominal pain. They were very helpful and booked her urgently for the same day, I was very greatful for that. I saw the vet and I really liked her. She was lovely, she was suspecious of pancreatitis. She said that would give her Normorphine and anti-emetics to give some relief and if she didn't get better in 48hs-72hs to come again so then she would do a blood test to confirm pancreatitis. As ususal, I noticed afterwards that the vets usually avoid at all cost to do any investigation (lab, X-ray, US), when they see your dog, despite this being included in the policy. They want to minimise the cost which I understand, but for that you need to have very experience clinicians which unfortunately Snots don't have. They only have recent graduate vets with don't have much experience or confidence and they usually leave the pratice after a period of time so you usually see a new vet every time. Going back to her consultation. At that point, we took my dog home. She was much worse in the next 24hs, vomiting non stopping, also couldn't be awake. Since no improvement at the evenning we took her to the emergency vets that they advice Veteris which is amazing by the way. When I was parking the car in front of the emergency clinic, the vet from Snoots from the day before called to say that she has given 10x time the dose that should have given of morphine to my dog! She said that contact the manufactire of the med and that usually don't cause problems, but she was calling to check if everything was ok, but only 24hs later! I'm a doctor and I know ecxately that morphine can cause respiratory depression and all the sympotms that she had on the following 24hs after we went to Snoots. She apoligise, but she should have called earlier. My first though was ok, I'm also a medical professional and mistakes can happen. We decided to be understandble about it and give another chance. However, we were surprised to see there is no double checking at all in Snoots. The vet draw the drugs from the veil and inject into your dog, there is no second person to check if the drug is correct, not expired and if the dose on the seringe that is going to be injected is correct which is routine in Hospital. As my dog had to stay overnight, we paid for blood tests to check for pancreatitis and also did an US. In the end the bill was 1,500 for this because of Snoots error. Later I went to snoots because she was limping. She had a previous patela surgery many years ago. I was afraid that she a luxation again, since she couldn't put her feet on the floor. It was not easy to book her in this time. I was informed that I had to look on the app and it would be almost 2w to be seen. After complaining on the whatsapp, I spoke with the manager and they found an early slot 2 days later which was ok. Initially they want to treat her by whatsapp with just a video from her and given NSAIDs without seing her, even though I said about her previous intervention. Well I went to take her to the vet and this was not really hepful to be honest. The young vet looked a bit lost. She was unsure if the patella was in place or if the had a ligament rupture. She said let's prescribed NSAIDs and see if gets better. I asked for a CXR, she was not very keen but after pushing she said if you want you can have one. I went to ask the receptionist how to book the CXR. She was very unhelpful and rude and said that I need to call the clinic X about it, they don't do it here and I need to get in conatct with them. To be honest, I was so upset and disapointed this time that I decided not to come back. I went to another vet with more experience who has done a proper examination on her. Noticed that her patela was no luxated. He also has requested an CXR and got the correct diagnose of arthritis. After all of this to be honest in case of clinical need, I'm uncertain if I would go or trust them again. I'm even afraid of going for the teeth cleaning that is included on my annual policy. Later I asked for the worm and flea meds to be prescribed since I was still on their anual policy. I don't leave close by, but despite asking for both and receiving confirmation that this was done on arrival there only worm treatment was done as they wanted to sell it. No Advocate prescribed. Really disapointed. In summary, I think the ideia of Snoots was very promissing, but unfortuntaely it does not work. I belive cost contrains are probably making them have more dogs that they can have, less experience vets and avoiding doing investigations. I won't be reneawing my policy next year.

I am extremely disappointed with the care my dog received at this clinic. He has been suffering from a severe skin condition, and despite two visits, the only advice given was to use a dandruff shampoo. He was also prescribed steroids for the condition, which I stopped after he started shaking (advised by the vet) - but no one ever followed up to check on him. I also raised concern about a growing lump on his neck, but nothing was done to investigate it. During my last visit, I was asking questions about my dog’s health, and the vet rushed me out, saying “I don’t know, I have another patient.” I left feeling dismissed, unheard, and extremely worried. On top of this, my dog hasn’t received his kennel cough vaccine, which is part of the plan I pay for, leaving me unsure about the potential health impact. The customer service at this clinic is terrible. Staff appear dismissive, communication is poor, and I feel that my concerns were not taken seriously at any point. Most of the reviews on Trustpilot are obviously not organic and do not reflect the real experience of paying customers. I trust and pay for professional veterinary care, but this clinic has failed completely in both treatment and service. I hope others read this and reconsider before trusting this clinic with their pets.