Created an account and put in my card information but never used the service. Cancelled it but then SNIFFSPOT tried charging me $192. Thankfully my bank detected it as fraud or else I would have been upset. Do better
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your frustration and understand how concerning an unexpected charge attempt can feel.
Sniffspot memberships can be canceled at any time through the account settings page. We would appreciate the opportunity to review what happened here, as we’re unable to verify account-specific details through Trustpilot.
Please reach out to our team at [email protected] so we can take a closer look at your account, confirm the billing history, and help clarify any confusion.
We appreciate the feedback and take concerns about billing very seriously.
US
User
They continued to charge me for 4…
They continued to charge me for 4 months after my cancellation. Customer service even said I cancelled but there was a glitch in their system. Refused to give a full refund.
Response from sniffspot.comMay 14, 2026
We're concerned to hear that you were charged after canceling your membership, especially if our team confirmed that a technical issue prevented the cancellation from taking effect. Membership charges should not continue after a successful cancellation.
We've requested additional information through Trustpilot so we can locate your account and review the charges and refund decision but haven't received a response. We'd still welcome the opportunity to investigate further. Please contact [email protected] with your account details and mention this review so our Care Team can take another look.
RE
Rebecca
Wonky subscription service
SniffSpot made multiple charges in one day against an old canceled credit card despite being provided with a new credit card number. They then claimed via email they did not charge that card, despite all evidence to the contrary.
I have no idea how this was accomplished. There is no number to call anyone to deal with a significant issue.
Email is glacially slow. The dog yard I visited is nice, but after this mess I would never use this service.
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Sniffspot does not intentionally charge canceled payment methods, and we’d want to carefully review any situation involving duplicate charges or payment method confusion. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced, but we understand how this experience would still feel alarming from your perspective.
We also recognize your frustration with the speed of email support. Our team works to respond as quickly as possible, especially for billing-related concerns, and we know timely communication is important when resolving sensitive issues like this.
We appreciate your feedback and are glad to hear you and your dog enjoyed the spot itself, even though the overall experience fell short. If there are any unresolved concerns, please reach out to [email protected] so our team can review the account details further.
SM
Sarah M.
Be aware of billing practices
We liked the few sniff spots we used in the area. They were clean and safe.
The reason for the 2 stars is their billing practices. I had a 7 day free trial that ended on 12/30. I had set up a "bronze plan" which was $20 / month. On 12/31, Sniffspot charged my card $20. On 1/1/26, they charged me another $20 for the month of January. Apparently they bill on the 1st of the month and do not prorate for the previous month. So, I have paid $40 for 1 day in December and the month of January.
I contacted customer service and they explained why I had two charges on my card. I responded asking why the previous month was not prorated and have not heard back again.
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re glad to hear you enjoyed the Sniffspots you visited and found them clean and safe for your dog.
We also understand your frustration regarding the timing of the membership charges and the communication around billing. Memberships do renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions can sometimes feel confusing or unexpected.
While we’re glad a refund was ultimately issued, we’re sorry there was a delay in follow-up communication while your concerns were being reviewed. Our team aims to respond to billing questions as thoroughly and promptly as possible, and we understand how frustrating delays can be.
We appreciate you bringing this experience to our attention, as feedback like this helps us continue improving both our billing communication and customer support experience. If you still have unresolved concerns, please reach out to [email protected] so our team can review your account details further.
AL
Alli
READ CAREFULLY: BILLING FRAUD (WITH UPDATE FOLLOWING SNIFFSPOT RESPONSE
I signed up for a free trial of the Bronze Sniff Pass near the end of the month, and they charged me $20 at the end of the 1-week trial (as agreed upon), a few days before the end of the month… and then ALSO charged me $20 on the first of the next month. (They had never disclosed at the start of the free trial that auto-payments are processed on the first of the month, nor was that information anywhere on the website or in my account information, so I had assumed my auto-pay would occur- and re-occur regularly- on the day my trial ended. Essentially, I retroactively paid for a whole month of services when I only got 1 week.) I chalked it up to a personal oversight, and continued to use the service without issue for several months… until I went to cancel. I cancelled 2 days before the end of the month, yet they kept automatically charging me on the first of the month, past my cancellation date. One charge 2 days after cancellation, and 1 pending charge by the time I went through my credit card statement for that month. Glad I had taken screen shots for proof at the time of cancellation, because they had never sent me a email confirming the cancellation, and when I checked my account on their website today… my Sniff Pass was magically active again! PLUS, you cannot remove your credit card from their website!! Total fraudsters. Disputed with credit card company, and fortunately, was able to get the first charges refunded, but sadly, I have to follow up in a week on the “pending” charges, and I had to totally cancel my card (because my credit card company cannot guarantee SniffSpot hasn’t saved my info elsewhere), and I am still going through headache of transferring auto-pays to other merchants, onto my new card.
UPDATE, following SniffSpot’s response: What would you call it when you cancel your subscription before next month’s renewal, you have the screen shots to prove it and confirm you no longer have a subscription, but your subscription *somehow reactivates by itself*? Does that seem like an error made by a third party billing company? Not to me.
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and stressful billing concerns like this can be.
Sniffspot does not engage in fraudulent billing practices, and we take concerns regarding subscriptions, cancellations, and payment security very seriously. Memberships renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions and renewal dates may not always feel intuitive. We appreciate this feedback regarding how billing timing and renewal information are communicated.
Subscription cancellations are intended to take effect immediately, and guests should retain access through the remainder of their billing period without additional renewals. We understand your concern regarding the charges you described and the experience you had while trying to resolve them.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced, though we understand how concerning that experience can feel from a customer perspective.
We’re glad to hear some charges were ultimately refunded, though we recognize the overall experience caused significant frustration and inconvenience. Feedback like this helps us continue improving both our billing communication and customer support experience. If there are any unresolved concerns, please reach out to [email protected] so our team can review the account details further.
VA
VALENTINE
Very scammy
Not only do they now force you into their subscription model to even be able to use their services, their credits expire after a month while your service is active. To make matters worse, should you cancel, your credits will automatically expire at the end of that month.
I was able to contact support and get a refund, but this is clearly predatory to anyone not paying very close attention to the fine print.
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear the membership experience felt frustrating and unclear.
Membership credits are tied to the active billing period, and we understand that expiration policies may not align with every guest’s expectations. We appreciate the feedback regarding how these details are communicated during signup and cancellation, and we recognize the importance of making billing terms and credit policies as clear and transparent as possible.
We’re glad our support team was able to assist and issue a refund, though we understand your concerns about the overall experience. Feedback like this helps us continue improving both our membership communication and customer experience.
If you ever have additional questions or unresolved concerns, our team is always happy to help at [email protected].
CH
Chloe
DO NOT SIGN UP
DO NOT SIGN UP - HORRIBLE BILLING PRACTICE
even if you NEVER use your account or engage with the service they will charge you insane subscription fees you did not sign up for!! There's also no way to remove your credit card details!!!
I've never used the service, made an account and they've charged almost $300 to my credit card without my consent DAYS before Christmas!!
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected billing concerns can be, especially during the holiday season.
Sniffspot memberships begin at $20 per month and include enough pre-paid credits typically to cover one or two bookings, depending on the spot selected. Membership charges are associated with an active subscription, and we’d want to carefully review any situation involving unexpected renewals or billing confusion.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. We understand your frustration regarding payment method management and appreciate the feedback about the account experience.
We take billing concerns seriously and would welcome the opportunity to review the account details further. Please reach out to [email protected] so our team can investigate and assist directly.
DA
DANA
BEWARE - DO NOT USE!
I’ve had an incredibly frustrating experience with Sniffspot and their billing practices. I canceled my account last month right after my free trial week, yet they still charged me and claimed I was “late.” I reluctantly paid the $60 and canceled again, thinking the issue was resolved.
But this month, they charged me again—even though my account was already canceled. To make matters worse, their system refuses to let me remove my credit card information, which is completely unacceptable and feels irresponsible on their part.
Sniffspot clearly lacks proper account management, professionalism, and customer care. Charging customers after cancellation and blocking them from removing their payment method is not just bad service—it’s a major red flag.
I strongly do not recommend this service. Until they fix these issues, be very cautious with your billing information.
Response from sniffspot.comMay 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective.
We take billing concerns seriously and appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to [email protected] so our team can review the account details further.
