sniffspot.comReviews of sniffspot.com

Response from sniffspot.comSep 11, 2026

Nick, we’re glad to hear the Sniffspots themselves have been great, and we understand your frustration with what happens to unused credits when canceling. Our Care Team has reached back out to you with options so you won’t simply lose the value of your remaining credits when your membership ends. We also appreciate you raising this with us and giving us the opportunity to provide a better resolution.

Response from sniffspot.comAug 1, 2026

Thank you for taking the time to share your experience. We understand your frustration. Our team reviewed the concerns you raised, reached out directly, and processed a full refund for the active subscription associated with your account. We remain committed to resolving account concerns in good faith, and if there's anything further you'd like us to review, please contact us at [email protected]

Response from sniffspot.comJun 12, 2026

Thanks for taking the time to share your feedback. We’re glad to hear that you value the concept behind Sniffspot and the opportunities it provides for dogs and their humans, but we’re sorry to hear that technical issues and support delays have made it difficult to use the platform. We understand how frustrating it is to encounter problems such as login issues, password reset difficulties, app instability, and booking challenges, especially when those issues prevent you from accessing spots you want to visit. We also recognize that delays in receiving support can make those experiences even more disappointing. Feedback like this is important because reliability and ease of use are essential parts of the guest experience. We appreciate you bringing these concerns to our attention, and we continue working to improve both the platform and our support processes. If you are still experiencing issues accessing your account or booking spots, please reach out to [email protected] so our team can review the details and assist further.

Response from sniffspot.comJun 5, 2026

Thanks for taking the time to share your feedback and, most importantly, for being part of the Sniffspot community since the early days. We’re glad to hear that Sniffspot has provided value for you and your dog over the years, and we appreciate your candid feedback regarding pricing, memberships, and currency support for Canadian guests. Because Sniffspots are independently hosted, hosts set their own prices based on factors such as location, amenities, maintenance, and demand, though we understand concerns when favorite spots become less affordable over time. We also appreciate your perspective on being charged in USD. We know exchange rates can have a significant impact on the overall cost for Canadian guests, and feedback like yours helps us better understand the experience of our international community. Thank you again for your honesty, your loyalty, and for continuing to share your thoughts with us. Feedback from longtime guests plays an important role in helping us improve the Sniffspot experience for everyone.

Response from sniffspot.comMay 28, 2026

Thanks for taking the time to share your experience and feedback. We’re glad to hear you found several Sniffspots that worked well for you and your dogs, though we’re sorry some visits fell short of expectations. Because each Sniffspot is independently hosted, experiences can vary from location to location. Hosts are expected to provide accurate information about their spaces and communicate important access details before visits, and we understand how frustrating it must have been to arrive at a locked spot without the information you needed. We also recognize your frustration regarding support response times. Our team works hard to respond as quickly as possible, especially when time-sensitive booking issues arise, and we know delays can make situations like this even more disappointing. We appreciate your thoughtful feedback and practical advice for other guests. Feedback like this helps us continue improving both the guest experience and host communication standards across the platform. If there are any unresolved concerns regarding your booking or refund request, please reach out to [[email protected]](mailto:[email protected]) so our team can review the account details further.

Response from sniffspot.comMay 14, 2026

Thanks for taking the time to share your feedback. We’re glad to hear you enjoyed the Sniffspots you visited and found them clean and safe for your dog. We also understand your frustration regarding the timing of the membership charges and the communication around billing. Memberships do renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions can sometimes feel confusing or unexpected. While we’re glad a refund was ultimately issued, we’re sorry there was a delay in follow-up communication while your concerns were being reviewed. Our team aims to respond to billing questions as thoroughly and promptly as possible, and we understand how frustrating delays can be. We appreciate you bringing this experience to our attention, as feedback like this helps us continue improving both our billing communication and customer support experience. If you still have unresolved concerns, please reach out to [email protected] so our team can review your account details further.

Response from sniffspot.comMay 14, 2026

Thanks for taking the time to share your feedback. We’re sorry to hear the membership experience felt frustrating and unclear. Membership credits are tied to the active billing period, and we understand that expiration policies may not align with every guest’s expectations. We appreciate the feedback regarding how these details are communicated during signup and cancellation, and we recognize the importance of making billing terms and credit policies as clear and transparent as possible. We’re glad our support team was able to assist and issue a refund, though we understand your concerns about the overall experience. Feedback like this helps us continue improving both our membership communication and customer experience. If you ever have additional questions or unresolved concerns, our team is always happy to help at [email protected].