Kimpossible
Outlet covers do not fit all outlets, customer service is horrible
I was excited to get these lit outlet covers. BUT the prongs DO NOT line up with standard outlets. I attempted a return them in time, but they stated I was late. They offered a gift card, but I CANNOT USE IT because their product does not fit. I wasted $150 AND had to pay for return shipping AND no longer have them to give to a friend to use. Beware.
Response from snappower.comApr 21, 2025
Thank you for sharing your feedback — we’re truly sorry to hear about your experience. From hundreds of internal tests and millions of customer experiences we have calculated that our outlet products have over 98% compatibility in the United States. I looked up the details and history of your order, and it seems that you returned your product and requested a refund without an RMA, and that it was unfortunately beyond our 30-day return window. At that time, we offered an exchange as a courtesy to try a different product in your home, but the offer was declined. We then reiterated that any refund would need to be issued as a store credit, per our policy. When you let us know that you could not use the store credit, we returned your original order back to you as requested, at our expense. We understand how frustrating this situation has been and appreciate your honest feedback. We’re always working to improve, and your input helps us do that. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. Best regards, SnapPower Support