Christopher W.
good quality products/bad quality of support!
Products appear to be good quality but their customer support is non-existent, I don't know where the previous reviewer saw an excellent support. Emailed (!) them 3 times to initiate an exchange and the only thing I received was a huge NOTHING!
Response from snappower.comApr 21, 2025
Hi Christopher! Thank you for sharing your experience, I am very sorry that you were left in the dark during the holidays. I looked up your order and support history, and only one email made it through to us. There must have been some kind of technical issue at the time, because I also show a response from our team that went out to you that was blank! That might explain some of the confusion. Regardless, fortunately I see that a return label was emailed to you on Nov 26th, which looks like it would've been shortly after this review. All of our support was delayed a bit at that time as we were just launching our holiday promos and we have a very small team here at SnapPower, but that shouldn't have affected it by more than 1-2 days. I am truly sorry that something went awry with the communication on your order, and I hope we have an opportunity to make it up to you in the future. Take care Christopher! SnapPower Support