snappower.comReviews of snappower.com

Got two of their Duplex Guidelights about a month ago. The light on one of them flickered for a couple seconds then went out after installation according to the instructions. The light on the second one didn’t even come on at all after installing it. Emailed customer support a bunch of times, not once did I ever hear back! Frustrating!!! This company SAY they stand by their products. But clearly they DON’T. They are a terrible company because they say one thing but do another. Buyer BEWARE! Now stuck with 2 LED wall outlet covers that don’t work. If I wanted just any outlet cover, I could’ve gone to Home Depot for less than half the price I paid for! The only silver lining was the fast shipping, but it means nothing when your product doesn’t work as advertised.

Do not buy the product. Super shady. Outright dishonest. Incompatible with any outlets in my home. (I did check a few things before ordering, but only saw that they were incompatible far into the trouble-shooting video.) Trying to return, but saying my order number and zip code is not valid. Again. Super shady.

Sent their support team customer service team a message on Feb 23rd. Responded saying should get a response within 24 hours. March 10th and no response. If you send another message you go to the end of the queue.

Horrible company to do business with!!!! I placed an order when they were having a promotion and I was shipped the wrong style outlet plates. Their customer service lady quickly relied to me telling me she would send a return label and would create a ticket to have the correct items shipped to me. Well, the promotion ended and I never received the exchange as I was told! Now if I want to place an order again, the promotion is no longer valid! Businesses that conduct this type of business deserve to be out of business and I hope they go out of business!!!

oh wow nice good

I don’t recommend buying anything from them. Everything is of very poor quality and the customer service is terrible. Returning something is extremely difficult and at your own expense.

I ordered 5 outlet covers with a cost over $110…. After place the order, I immediately saw they the color of the outlet cover was off ( ordered ivory, actually needed lighter beige ) I immediately went to web site to correct order )5minutes after placing order) and no phone number available , had to send email to attempt to correct order! Send email on a Tuesday it’s now Thursday and no response from company! To add insult to injury I get an email notifying me they are shipping the color I do not want! Customer service is just about nil!!! Now I’m going to have to wait until order comes ( whenever that will be) and have to go through some return process for which I will be responsible for sending back with postage !!! Who knows how this is going to work out no being able to speak to an actual live person!!!! Save yourself the time, energy and money and keep the outlet covers you have …. What good is having a small business if you don’t have anyone to speak to!!! I most likely will be seeking a full refund, I do not like conducting business like this !

Outlet covers do not fit at all. Cannot test outlet covers without first taking them out of the package. Company will not take return due to open package. Scam return policy. Terrible customer service. Just buy from another company.