SnapcycleReviews of snapcycle.com

I consistently called and emailed Snapcycle since I received my damaged order on April 10th, to no avail. No one ever responded. I am still waiting.

My Warrior bike arrived with a dented and chipped frame. I reached out to support a couple of times to ask about my warranty options before riding it, but haven’t heard back. I wasn’t too concerned at first and I just wanted to know what my options were, but the lack of response has been disappointing, especially since I chose Snapcycles partly because I heard their customer support was excellent. I’m happy to update this review if this issue is resolved.

I bought a R1 step thru bike in Oct 2024. After getting four flats in one month I reached out to Snapcycle for help. From the beginning, I was responded to with an attitude by a rep. While actively deducing what may have been wrong with my rear wheel, they accused me of changing the cause and confusing them. I eventually find out the rim is cutting the inner tubes. For some reason, they also asked for details on the original inner tube. Why would I still have the same inner tube after having flats multiple times? They eventually agreed to send me a replacement rear wheel stating "this is the first time we have encountered such a situation" I had to ask for the shipping number after a week. Once I got it, it wasn't even the right size. I reply letting them know. Then I am sent just a tire. I was sent the wrong item twice. I bring this up and I am just told this: We have carefully checked our inventory and currently do not have rims with tires for the R1. We recommend that you try replacing the inner tube and outer tube we sent you to see if the flat tire problem recurs." It's like the previous emails were never looked at. I'm being told to use the incorrect items to fix the problem. I have replaced the inner tube four times. How will using another inner tube ( or outer tube? What?) fix the issue for something mechanical? Even if I wanted to replace it with what they gave me, the inner tube of the smaller wheel is two sizes too small! Where is the logic in any of this? If the correct item truly isn't available in their own warehouse, why won't they just send one when it becomes available? I had mentioned multiple times this bike was meant to be my main mode of transportation. I have continued to reach out just to be ignored with no solution. On their website they state their bike is covered by the warranty for two years. Rims are covered yet they have chosen to barely assist me and ignore me. Because it involves actually doing their job? I am still reaching out with no help. I have had this issue for months now. Do not buy from this dropship company they will take your money and gaslight you for asking for what they claim to provide.

The bike came scratched and with a bent seat to the point where I can’t sit on it. They didn’t even reply to my email.

Amazon fulfilled this order but snapcycle charged me $5 more than what I would have been charged if I had gone through Amazon in the first place. This is deceptive marketing!

Hi. Snapcycle Stinger kickstand is to close to the pedals. Snapcycle R1 has a kickstand that is 12 inches away from center of crank while Stinger is on 10 inches away so back of foot heel hits kickstand and makes pedaling difficult because you have to place your foot forward past the center of the pedal almost have to pedal with your heels. I had to replace the kickstand bolts with longer bolts and 15 washers for each bolt to move the kickstand further towards the spokes to move the kick stand far enough away so my heel doesn't hit the kickstand anymore.

Wouldn’t know how your e-bikes are because I didn’t receive it. That’s right it set in englewood,cal for 46 hrs and then in ellenwood,ga for another 10hrs . When it got picked up by fed-ex on Wednesday I received email it would be delivered on Friday. Then on Friday received email been a change to your shipment new delivery day will be on Monday 8-28-2023 must sign for package. So I pay fed-ex 5,55 to deliver at a pacific time window so I can make sure someone is home to sign for package. I have someone leave work early to be here between 5:00 and 8:00 which’s what time window fed-ex gave me. So after I called snap cycle customer service and after been told couple of times well we can’t control fed-ex once package leaves us … you have two options they will try to deliver your package a couple more times and then send you’re package back to us and we’ll refund you’re money and at that point I didn’t need to listen to any more of you’re customer service representatives. I went out of my way to be home make sure someone was home to be treated like it was my fault fed-ex didn’t deliver and even payed 5.55 extra to fed-ex only to be told we’ll refund your money when fed-ex sends your package back to us. So nope sorry can’t review something I never received.

Not happy!! On site it said $100.00 automatically off when you buy 2 bikes And 20% off Now 25% off.. Both bikes had a lot of scratches when revived. Almost looks like bikes were used they were dirty.