Amber G.
Not sure if this company is still in…
Not sure if this company is still in business. I've been trying to contact them and have not received a response. I have been through three rounds of aligners so far. The first round only fit until tray 3, the second round only tray 1 fit, and the third round none of them fit. After the last round, they had me send in the aligners for fit testing. They received my aligners on July 6. I still haven't heard anything from them about this process. At this point I'm completely frustrated. My teeth look the same as when I started this process. I have no desire to continue treatment at this point since three rounds of aligners have failed. I emailed them a few weeks ago requesting a refund. No response to that email either. This has been a complete waste of time and money.
Response from SnapCorrectSep 9, 2020
Hi Amber, According to our records your aligners were received at our location in mid Aug. and have been sent to the lab for evaluation. The Lab has determined that there is no fit issue or manufacturing error with the aligners as they perfectly fit the molds of your teeth. They suggest that the aligners are not being inserted properly on to the teeth. At this time it has been determined that there is neither a fit issue or manufacturing flaw. Please Contact Customer Service at [email protected] at your convenience.


