SnapCorrectReviews of snapcorrect.com

I bought the liners and after they got all my money, they will not call back if you have a problem. I have Ben calling them for 4 months because the liner won’t stay on my husband teeth and break. You’re supposed to get a lifetime appointments how are you do that when you can’t get a hold of them.

Back in 2020 when I initially took molds for SnapCorrect I was interested in going with them for pricing and to support what was a local business at the time (I've relocated). Now that my treatment is "done" with less than stellar results, mainly one majorly crooked upper tooth, I've been waiting since my first inquiry on May 17th, 2021 to receive a new retainer since my lower retainer cracked quickly, as did the last lower aligner that I fell back to as a backup. Unfortunately they ghosted me after that. No matter what time of day you call, you cannot get someone on the line--it goes straight to voicemail. I have sent more than one ticket and numerous responses to check on the status of the lower retainer and to attempt addressing my tooth misalignment on the upper. My lower retainer is split in a couple spots now, it's sharp, and I'm sure it's not holding my teeth in position--a shame since the lowers actually ended up satisfactorily straight, though they weren't as bad as the uppers. I have submitted yet another ticket today, titled "Multiple Attempts to Receive Help - No Replies," and I'm hoping this review will grab some attention. At this point I advise everyone to stay far, far away from this company, and spend the extra $$$ on something more well known like Invisalign, which my current dentist said they actually offer discounts on, so inquire with your dentist first. Run away from SnapCorrect before you get scammed. It would appear they only have one customer service employee, as all email communications always seem to say they're from "Kristee," in which case it is no wonder they never reply or have anyone on the phone. Update 07/25: Since SnapCorrect replied below, I’ll let you know my issues have not yet been resolved. Still waiting on the lower retainer, and I received a supplemental impression kit that seems to only contain trays for my lower teeth, not the upper teeth that failed to straighten. I’ve reached back out to SnapCorrect. Update 08/09: I received my replacement retainers on Saturday. By this point they do have to be forced onto my teeth and cause some pain to wear due to how much the teeth have shifted. SnapCorrect clarified with me that they use the "lower" impression kit for upper *and* lower teeth. I am still attempting to get usable impressions made (if you mess up, SC sends out more putty and trays, but only a few at a time) and will update everyone when I actually have the refinement plan in motion. Update 11/05: Within the past few weeks I received my new aligners. Unfortunately the slow addressing of this situation means by now I've actually had to get that crooked upper tooth extracted, and within a few more months I'll be getting a crown implanted STRAIGHT, which is likely going to prohibit me from using the aligners anyway. The bottom teeth that were actually straightened have had to spend so much time without an aligner, that they are back in their previous position. I may still be able to use the aligners to get them straight again. The problem is, at the end of your treatment, your retainers will quickly break due to the low quality material used, and you'll be waiting months for replacement every time this happens. Can you see how that might be a problem? I cannot see how this company is still in business. This will be my final update. A supposed "9 month treatment" and here we are, I don't even know how far past that estimate, and now I've got another full box of aligners to do what the first set was supposed to do. When consulting with an endodontist regarding my decision to either root canal or extract my upper front tooth, they told me that aligner treatment had virtually no chance of ever straightening a seriously crooked tooth. The conclusion I'll leave everyone with: If you have anything more than slightly crooked teeth, just get braces. Aligners are a pain to constantly clean, insert, remove, and replace, and plastic simply cannot do what metal can. If you have more of a cosmetic alignment issue, or just cannot live with the idea of braces: go with a big-name, established company, where they have locations you can visit instead of just email support and months of waiting hoping to get assistance. This company soured my opinions on supporting a local business. Sometimes there is a reason larger companies are so successful. In my defense, when I initially researched SnapCorrect, they didn't have so many reviews similar to mine.

They scam you after you are finished. The initial process was acceptable. My teeth look great, and the customer service was fine. I ordered a retainer replacement, and it’s been 2.5 months, and it’s still not here. I’m going to have to dispute the charge.

I ordered 2 sets of retainers several weeks ago, I was told I would receive them in 3 weeks and it’s now been almost 7 weeks. I have been emailing with no response. Don’t use this company, I now need to try and dispute the charge on my credit card 😡

I have a cracked aligner and I need some guidance on how to proceed. I emailed on 03/23/2021 and was asked to send pictures. After new pictures were sent, I have not heard back even after multiple follow ups and attempts to reach them via the other available methods (chat and phone). It has now been a week and I want a refund. Edit: 20 minutes after posting this review, customer service reached out. They say they will reach out to their lab to identify why my aligner cracked. Edit #2 (04/07/2021): Support was supposed to reach out with information from the lab by end of day on 04/06/2021. I have yet to receive any communication. Edit #3 (08/02/2021) This company is a joke. Still no response.

I left 5 voicemails and have NEVER received a response since leaving them. Do not expect a response if you need help.

In the beginning the company was amazing. Quick response and quick turn around for my aligners. Now that I've paid everything and need another refinement they have ignored all my emails. They did respond to one saying that my teeth were straight and that was that. But they aren't and I've tried reaching out letting them know that with no response.

I, like several other reviewers, have had a horrible experience with customer service. I completed my treatment plan back in March. I was fairly pleased with the results. But, once my first set of retainers started to wear out, I ordered new ones. When they arrived, they were nowhere close to the right fit. So I contacted them back and they said they would redo them. 4 months went by. I left multiple voicemails, emails, chat messages. Nothing. No response. Finally, out of the blue I get an email saying my new retainers are being made and would ship soon. That was in September. I have now been waiting now another three months to try to get my correct retainers. It’s been a total of 7 months since I originally ordered my retainers. If I ever do get them, I will update this review. We shall see I guess.