SnapCorrectReviews of snapcorrect.com

I am a longterm customer of SnapCorrect, having used their aligners in 2018-2019. I have since used my last aligner as a retainer to ensure my teeth stay straight. This is where the problem begins - their customer service team is completely MIA. I have been trying to reach them for 3+ months to order a replacement of my last aligner. Given they are thin plastic, they loosen up over time. I have called no less than 10 times, used their online chat window numerous times (with no response), emailed (no response), and submitted a ticket on their support platform. This is complete patient negligence. Please use another company, this will be money down the drain for you as it has been for me - my teeth have now moved back into their original position.

Tried for over two years for my refinement set. They wouldn't answer my call, respond to my emails, wore the last set for over a year. Biggest rip off ever

I should have my aligners by now... where are they? Been going on 3 months since they were being made. You guys need better customer service. Still no one answers the phone there or emails! Please send my money back now.

I ordered 2 sets of retainers on April 6, 2022, I paid $150. I was told they would be sent out in 3 weeks. It is now May 19, 2022 and I haven’t received the retainers. I have messaged on Facebook, sent several messages on their Support page, and emailed with my receipts attached showing the date and amount I paid for 2 sets of retainers. I received an email that someone will be in contact with me within 24 hours, no one contacted me so I called last week Thursday, May 12, 2022. Kristie told me the lab misplaced my order and the retainers were to be done on Friday, May 13. 2022 and once the retainers were sent up to her, they will be sent out on Tuesday, May 17 or Wednesday May 18, 2022 and I will receive an email letting me know they were sent out. I was also told by Kristie that I will get a refund of $50 for this delay, I haven’t received anything. I sent an email to their customer support earlier today and no reply. I asked that if they can’t fulfill my order for the retainers, I want a refund of the $150 I sent to them in good faith that I would receive what I paid for.

I sent the funds almost a month ago, I have emailed and left a few voice mails. No response. I would like to know when my aligners will be ready or need to be refunded so I can use someone else.

Trying to get in contact with them for months about my order and no one is answering or replying to emails. And I don’t know a party’s extension number. I sent in my impressions in the beginning of September and got an email saying my impressions were reviewed and cleared and are undergoing another review on 9/10 and haven’t heard anything since. Please someone help!

I received treatment from Snap Correct and the treatment was not successful 13 different times due to manufacturing defects. I have been so incredibly patient with them for the last 3 years and they have stopped responding to my emails. Complete SCAM! Do not waste your money.

I paid for snap correct in April, 2021 and did not get they device until July. When they arrived, the bottom fit but the top did not. They said they would send another mold. No three weeks later, it still has not arrived. When I call on the phone they have never answered despite 20 phone calls. They have called back three times. Very frustrating.