lori R.
Worst customer service EVER!!
Worst customer service EVER!!! DO NOT SHOP HERE! I ordered a top from them and never got it; they were unwilling to assist with the lost, misdelivered, or stolen item. They insinuated that I was lying that the item had been received and that I was trying to receive a refund for an item that had been safely delivered, when that couldn't be further from the truth. I jumped through all of their required hoops, and now they don't have the decency to even respond to me anymore. Do not support a business that does not believe in its customers.
Response from Snagged & BaggedApr 30, 2025
Hi Lori, We’re truly sorry to hear about your experience. That’s not the kind of service we aim to provide, and we understand how frustrating it is to feel unheard. We want you to know we do take situations like this seriously, and we never intend to make a customer feel dismissed or disrespected. We’d really appreciate the chance to make this right. Please reach out to us again at [email protected] and reference your order - we’ll make sure it gets the attention it deserves. Your trust means everything to us, and we’re committed to earning it back!