Snagged & BaggedReviews of snaggedandbagged.com

Glad to have found this discount site!! I had a small issue with my shipping address (my old saved address) and they helped to get it corrected quickly - SO THANKFUL!!

After emailing back and forth, for days I was drained. Their customer service is horrific. In Snagged & Bagged “about us” profile they state, “However, if there’s an issue with your order, we’re here to help! Please email us with your order number and photos, and we’ll do our best to make it right. Customer-first support. If something feels off, our team is here to help quickly and with real empathy”. This is not true. After sending pictures and telling them the shoes have been worn sending them pictures of the bottoms and how they smelled like cigarette smoke, without giving me a chance, they gave me a 15% refund after I purchased two pairs of shoes and an offer for 10% off on another purchase. Why would I want to purchase again from this company? They were not even standing by what they said. After I declined their offer, days passed before they emailed me back. They told me this was a one time deal of “allowing” me to refund the shoes, told me I had five days to get it to them or else they would not return my money and I needed to pay for my own shipping. By the way, the address that they list online is not their real address. “You would be responsible for the return shipping to our address listed below. Once received and inspected, a refund will be processed”. I paid $25 to gave these shoes shipped back to Snagged & Bagged 701 Northpoint Parkway Suite 515 West Palm Beach, FL 33407. Sad to have experienced this, but glad I can reach out to other people to let them know about their merchandise and Customer Service before they spend their hard earned.money.

The worst customer service! Do not buy from them!

My husband ordered me some Birkenstock sandals for my birthday and but got the wrong size. We have no option to return or exchange them so I’m stuck with sandals that don’t fit.

Would rate zero if I could. They sent me a defective item and when I told them about it they said all sales are final. Would rate zero if I could and I’m reporting them to the BBB.

Ordered an expensive bracelet. Paid. Company cancelled my order about one week later. Ordered a second expensive bracelet. Paid. Second order cancelled next day, won’t order again, also many items mirror items of poshmark seller that also canceled order of same item.

I purchased a zip up sweater from a contemporary designer (AMO) through Snagged & Bagged. The sweater arrived promptly but was clearly well worn, used, smelled badly and was misshapen from heavy wear. I reached out to customer service the same day and they asked me to send photos, which I did. They replied by refunding an additional $22 (for a $200 sweater) to pay for cleaning. When making a purchase from this site, I did not expect to receive used clothing. Otherwise, I would purchase from the Real Real where the items' condition is verified and clearly identified.

I had been wanting a specific Topo shoes that was sold out everywhere. I just happened to look them up and Snagged and Bagged had them at a discount. I was a little skeptical because I had never heard of this company before. I checked out their reviews and decided to buy them. Five days later I finally have them. YAY!! I'm glad I took the chance or else I would have missed out. Beyond thrilled. Fast shipping, too!