Sharon M.
Crappy product and service.
I ordered a massage gaming chair for a gift. As we put it together we found that there was no massage feature nor were there wheels. My first response from Smugdesk was "What you mean", the next stated, "the massager bad for man so company won't produce". I finally got through to someone who said they would give me a discount and send the wheels. I got notice from UPS that the package with the wheels was cancelled. Then Smugdesk said they accidentally refunded the entire amount and could I pay again - lol. I told them send me the wheels and if I am satisfied with the chair only then I will submit payment or they can send me a postage paid shipping label for a return. I got the wheels REAL quick. Chair is mediocre at best. Big headache.


