Smugdesk.netReviews of smugdesk.net

I ordered a lift recliner for my mother 83yrs old. The chair came and after put together rocked side to side. Unable to get this taken care of. Now it collapsed on the right side. I can not let my mother use that very dangerous. I have been trying to get this taken care of since Dec. 2/24. Yesterday was given different phone numbers and now they dont work. No email response. Im beyond pissed. Something better be done and im not paying any more money. I even paid for the additional coverage from Allstate and they won't cover it because it's a manufactured issue.

Ordered a SMUG Standing Desk, Adjustable Height Electric Sit Stand Up Down Computer Table, 40x24 Inch Ergonomic Rising Desks for Work Office Home, Modern Lift Motorized Desktop Workstation, Rust Brown. The desk worked fine for a few months but now the display is unreadable and the hydraulics no longer work. I need to speak to product service to ask for replacement parts but cannot reach anyone as the # is disconnected and the website via Amazon doesn’t exist. Please provide me a way to contact you.

Received my chair today; we constructed it and found it to be rickety and uncomfortable. We disassembled and put it back in its original packaging and reached out to the company. I was informed by Shaun that I would only receive a 70 % refund as it was a “non-quality” return. I just received it today and it’s never been used! Their website states they accept returns up to 14 days in its packaging. What they mean is that if you put it together and see it is not worth the money, you don’t get your money back. What a scam.

I am furious at this point. The chair arrived a week ago, I opened it and found one part bent so badly I had to bend it back with pliers to make the legs fit into the base of the chair. Then, once it was built I sat in it, it was very uncomfortable due to a hard lump (lumbar support). I contacted them via email right away to request a refund, English is clearly the 2nd language which made it all the more frustrating to try to communicate with "Emily" who proceeded to tell me I would need to pay for 60% of the return shipping cost when I simply asked for a return shipping label. What?! Your return policy states clearly that customers can return merchandise for any reason at all if unsatisfied. I already don't want to have to return anything, its a pain in the ass and I don't have time for it, now you're going to make it difficult for the customer? Totally unacceptable! It's been a week and "Carmen" has just been stalling me as well, "I've sent a request to upper management", etc. No results, no direct answers, just biding time and avoiding customers. I'm furious at this point. I want my refund NOW!

The chair did not come when promised - I ordered from a different company.

Love seat was every thing I was hoping for. Would buy from you again.

Dear Smug, I have had a lot of experience putting items together. I have twins so there was always two of everything. From toys to furniture I learned how to assemble a host of different things. Well, let me tell you, this chair is no toy. Nor is it a balsa wood piece of furniture. It is a finely crafted piece. From the packing, to the packing list, to the instructions, to the tolerances for the screws (speaking of which I absolutely loved the way the screws were separated and wrapped. And you used a different screw for each area of assembly. Lastly, providing extra hardware is very classy). everything was clear and came together easily. My only regret is that I didn’t have to do a second one! Thank you! Gary The final test was sitting in it by my desk. And that did not disappoint. It is easy to adjust and has enough adjustments to accommodate.

Great color, great chair!