I ordered a lift recliner for my mother 83yrs old. The chair came and after put together rocked side to side. Unable to get this taken care of. Now it collapsed on the right side. I can not let my mother use that very dangerous. I have been trying to get this taken care of since Dec. 2/24. Yesterday was given different phone numbers and now they dont work. No email response. Im beyond pissed. Something better be done and im not paying any more money. I even paid for the additional coverage from Allstate and they won't cover it because it's a manufactured issue.
DM
Dustin M.
Ordered a SMUG Standing Desk
Ordered a SMUG Standing Desk, Adjustable Height Electric Sit Stand Up Down Computer Table, 40x24 Inch Ergonomic Rising Desks for Work Office Home, Modern Lift Motorized Desktop Workstation, Rust Brown. The desk worked fine for a few months but now the display is unreadable and the hydraulics no longer work. I need to speak to product service to ask for replacement parts but cannot reach anyone as the # is disconnected and the website via Amazon doesn’t exist. Please provide me a way to contact you.
KG
Katie G.
Misleading fine print: buyer beware!
Received my chair today; we constructed it and found it to be rickety and uncomfortable. We disassembled and put it back in its original packaging and reached out to the company. I was informed by Shaun that I would only receive a 70 % refund as it was a “non-quality” return. I just received it today and it’s never been used! Their website states they accept returns up to 14 days in its packaging. What they mean is that if you put it together and see it is not worth the money, you don’t get your money back. What a scam.
MB
Mr. B.
I am furious at this point
I am furious at this point. The chair arrived a week ago, I opened it and found one part bent so badly I had to bend it back with pliers to make the legs fit into the base of the chair. Then, once it was built I sat in it, it was very uncomfortable due to a hard lump (lumbar support). I contacted them via email right away to request a refund, English is clearly the 2nd language which made it all the more frustrating to try to communicate with "Emily" who proceeded to tell me I would need to pay for 60% of the return shipping cost when I simply asked for a return shipping label. What?! Your return policy states clearly that customers can return merchandise for any reason at all if unsatisfied. I already don't want to have to return anything, its a pain in the ass and I don't have time for it, now you're going to make it difficult for the customer? Totally unacceptable! It's been a week and "Carmen" has just been stalling me as well, "I've sent a request to upper management", etc. No results, no direct answers, just biding time and avoiding customers. I'm furious at this point. I want my refund NOW!
Response from Smugdesk.netApr 8, 2021
Hello, what is your order number?
TO
Trent O.
The chair did not come when promised
The chair did not come when promised - I ordered from a different company.
SM
Sharon M.
Crappy product and service.
I ordered a massage gaming chair for a gift. As we put it together we found that there was no massage feature nor were there wheels. My first response from Smugdesk was "What you mean", the next stated, "the massager bad for man so company won't produce". I finally got through to someone who said they would give me a discount and send the wheels. I got notice from UPS that the package with the wheels was cancelled. Then Smugdesk said they accidentally refunded the entire amount and could I pay again - lol. I told them send me the wheels and if I am satisfied with the chair only then I will submit payment or they can send me a postage paid shipping label for a return. I got the wheels REAL quick. Chair is mediocre at best. Big headache.
VM
Victor M.
ordered mine more than 10 days ago
ordered mine more than 10 days ago , FedEx hasn't even received it, emailed you guys about it no response, defenetly not a good shopping experience, I really needed that chair I'm a tattoo artist working on a chair for hours , was hoping to use this new chair but I guess not , who knows when I'll get it , I havev a big following on social media, will definitely put smugdesk on blast
Response from Smugdesk.netJan 13, 2021
Hello, I'm sorry you haven't received your package yet, I checked my email and found that we have customer service sent an email asking if you want to change the warehouse for a replacement or choose a refund. So please ask what you would like to choose
DH
DHM
Scam artists
Scam artists. Still in the process of getting a refund for the order I immediately cancelled.
Response from Smugdesk.netJan 13, 2021
Origin - Tracking consuming: 337 ms
2021-01-12 07:21
Round Rock, TX, United States, We've incorrectly sorted this package which may cause a delay.
2021-01-12 07:10
Round Rock, TX, United States, The delivery change was completed. / The package will be returned to the sender.
2021-01-12 05:16
Round Rock, TX, United States, Arrived at Facility
2021-01-12 02:23
Arlington, TX, United States, Departed from Facility
2021-01-12 00:32
Arlington, TX, United States, Origin Scan
2021-01-07 11:02
Round Rock, TX, United States, We're in the process of returning this package to the sender.
2021-01-07 10:29
A delivery change for this package is in progress. / The package will be returned to the sender.
2021-01-05 10:50
United States, Shipper created a label, UPS has not received the package yet.
Hello, this is the logistics information of your order, we suddenly received your rejection information after delivery, and check the logistics you will return the package, because you submitted a rejection in the bank we can not operate the refund, so you can only wait for the bank to give you a refund, about the refund thing we customer service is to send an email to tell you, is that you did not reply to the email, so please be reasonable, the fault is not in us, really do not understand the refund thing to ask the bank, thank you!
