smrtPhoneReviews of smrtphone.io

Response from smrtPhoneFeb 12, 2024

We sincerely regret any dissatisfaction you may be experiencing. Our commitment to transparency extends to our pricing structure, where you will find no undisclosed charges; every detail is available on our Pricing page. (https://www.smrtphone.io/smrtphone-pricing/) To ensure optimal functionality within your smrtDialer campaign, it is suggested to verify that the correct settings are configured to prevent multiple calls to leads. Additionally, please be mindful that duplicated leads may result in repeated calls, since our system does not have a duplicator check mechanism. Regarding connectivity concerns, we recommend assessing your internet connection for potential improvements. Enhancing connectivity involves taking appropriate measures: Utilize Ethernet over WiFi whenever possible. Close unnecessary programs such as YouTube, Netflix, Spotify, and similar applications. Terminate background programs consuming data. Minimize the presence of other devices. Disconnect any non-work-related devices. Our support team was always there to help you guys with your questions, and the questions raised are essential for identifying the underlying causes of any encountered issues. Best, Catalin from smrtPhone

Response from smrtPhoneFeb 12, 2024

We sincerely apologize for the distress you are experiencing. We recommend reviewing your lists of leads as it appears that calls were successfully placed from our end, but the clients did not answer them. Furthermore, we maintain transparency regarding our pricing structure, which is readily accessible on our Pricing page (https://www.smrtphone.io/smrtphone-pricing/). Upon thorough examination of your account, we can confirm that all functionalities are operating as intended. However, it appears that the issue stems from the leads list you have purchased, compounded by the practice of utilizing a single phone number to contact 150 customers daily. It's important to note that major mobile carriers such as AT&T and Verizon may perceive this frequency of calls as spam, potentially resulting in your number being flagged and presented to clients as such. Our support team was always there to help you guys with your questions, and the questions raised are essential for identifying the underlying causes of any encountered issues. Best, Catalin from smrtPhone

Response from smrtPhoneNov 20, 2023

We're sorry to hear that, Joshua! In September 2023, our platform was subjected to major infrastructure improvements, and, unfortunately, it was likely for you to experience disruptions from time to time. Since then, everything from the web dialer, to the Chrome Extension and the Mobile App has received updates, and we'd like to know if you're still having issues with the system nowadays. If you are, we highly recommend reaching out to our Support Team using the round, blue icon at the bottom of the smrtPhone web page. If you're on the go, you start chatting with us by opening the Mobile App and then tapping "Settings". Best, Catalin from smrtPhone

Response from smrtPhoneNov 10, 2023

We appreciate you taking the time to provide us with your thoughts. We value your opinions and thoughts regarding the support system and onboarding procedure. We work hard to make our services better every day. We recognize how important prompt, individualized help is while setting up the dialer, and we sincerely apologize for any frustration you may have had during the onboarding sessions. We take note of your recommendation for a more hands-on approach and will look into ways to make this part of our service better. We recognize the need for prompt and efficient communication, particularly in the early phases of platform setup. It's good to hear that our platform's integration capabilities have proved beneficial to you. Thank you again for your constructive feedback. We value your partnership and look forward to serving you better in the future. Best, Catalin from smrtPhone

Response from smrtPhoneOct 2, 2023

Thank you for taking the time to provide us with your valuable feedback! We sincerely regret any inconvenience you may have experienced regarding the setup of your account. Rest assured, we are dedicated to assisting all our clients with any issue they may encounter. Regarding the A2P matter, please keep in mind that all these regulations are an industry standard, and it will be required at some point on any other platforms. We're here to assist and find solutions for every client who encounters issues with this process. It's important to note that every verification process related to this subject is done by our carrier. Kindly reach out to us through our live chat feature at your earliest convenience. We are committed to promptly addressing and resolving any concerns you may have to ensure a seamless experience. Best, Catalin from smrtPhone

Response from smrtPhoneJul 4, 2023

Hi Gerald, thank you for taking the time to review our product. We are happy that smrtPhone complements your business!