Rod Y.
Frustrating to get started and Customer service is minimal help because you can't talk to anyone. You can only accomplish so much with a chat.
I think SmrtDialer is DIY set-up at its worst. They give you these onboarding sessions that are worthless. They could save themselves the trouble and just send you an orientation video since that's all they are is a show-and-tell of the system's features anyway. Time would be better spent by helping a person actually set-up the dialer to avoid wasting a lot of time and causing customer frustration. I simply can't get the dialer to work the way I want it to. No fault of the technology. Huge fault of the way this company chooses to support customers...it's all via chat. There is a time to chat and a time to talk. Getting up and running on a platform is a time to talk. I have used other dialers with a far better experience. The only reason i continue to stick with the platform is that it integrates well with another platform I use. If it weren't for that, I would dump this.
Response from smrtPhoneNov 10, 2023
We appreciate you taking the time to provide us with your thoughts. We value your opinions and thoughts regarding the support system and onboarding procedure. We work hard to make our services better every day. We recognize how important prompt, individualized help is while setting up the dialer, and we sincerely apologize for any frustration you may have had during the onboarding sessions. We take note of your recommendation for a more hands-on approach and will look into ways to make this part of our service better. We recognize the need for prompt and efficient communication, particularly in the early phases of platform setup. It's good to hear that our platform's integration capabilities have proved beneficial to you. Thank you again for your constructive feedback. We value your partnership and look forward to serving you better in the future. Best, Catalin from smrtPhone