smrtPhonesmrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better.
smrtPhone (smrtphone.io) has 22 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 6 reviews with 2 stars · Clear filters
Awais A.
Not like it cause it's difficult to operate
Response from smrtPhoneAug 24, 2026
Hi Awais, we’re sorry to hear that smrtPhone has been difficult to operate. We appreciate your feedback and would be happy to help you get comfortable with the platform. Please contact our support team so we can guide you through the setup and answer any questions you may have. Catalin from smrtPhone
Jon S.
There are often issues with listening in on calls. There should be a feature to allow different numbers to be assigned to different apps. The SMS automations should have more options.
Response from smrtPhoneApr 9, 2025
Hello Jon, With regard to the issues you've encountered when listening in on calls, these typically occur when calls are temporarily stuck in a processing state. Fortunately, our system automatically reprocesses such calls every few hours, so they should become accessible without requiring manual action. For assigning different numbers to different apps, we recommend reaching out to our Support Team directly. They’ll be happy to discuss your specific needs and explore possible solutions with you. As for SMS automation, if you’re referring to drip campaigns, these can be implemented through Workflow Automation. We recommend connecting with one of our affiliate partners who specializes in this. You can find more details about that in our documentation article: smrtPhone Affiliate Partners. If you are encountering any issues with our platform, please don’t hesitate to contact our Support Team. They are always eager to investigate and resolve any bugs that may impact your experience. Thank you for sharing your feedback! Best, Catalin from smrtPhone
Michael G.
This system has gone down 3 times in the past 2 weeks. I have ringless voicemail campaigns going out every day and I have not been able to answer inbound calls. I have no idea if im missing other calls from mail pieces because how many times this system has gone down.
Response from smrtPhoneNov 11, 2024
Hi Michael, Thank you for your feedback. We are sorry for the issues that you have faced while using our system. There were indeed some small issues with our carriers that have affected our system as well. Those did not take very long to be fixed and everything was up and running as soon as possible. I see that our support team was able to help you get through this issue smoothly, fast, and properly. No data was lost during this period so everything should be in place. Best, Catalin from smrtPhone
josh M.
It’s not working on my iPhone but the people are nice
Response from smrtPhoneSep 16, 2024
Hi Josh, We are sorry that you had a less than ideal experience on your iPhone. We assure you that we are constantly improving our mobile apps and we encourage you to always download the latest release for improvement fixes and bugs. Hope our updates will resolve all your issues, and feel free to contact us on smrtphone.io chat for any other questions you might have. Best, Catalin from smrtPhone
Joshua D.
Very buggy software. Calls drop. Mobile app doesn’t work well. Constant uninstall and install of the extension. Super frustrating to deal with but is the only system that integrates with our crm.
Response from smrtPhoneNov 20, 2023
We're sorry to hear that, Joshua! In September 2023, our platform was subjected to major infrastructure improvements, and, unfortunately, it was likely for you to experience disruptions from time to time. Since then, everything from the web dialer, to the Chrome Extension and the Mobile App has received updates, and we'd like to know if you're still having issues with the system nowadays. If you are, we highly recommend reaching out to our Support Team using the round, blue icon at the bottom of the smrtPhone web page. If you're on the go, you start chatting with us by opening the Mobile App and then tapping "Settings". Best, Catalin from smrtPhone
Dank
I think if you guys did a review on communication with customer service it would be helpful to review. I addressed on the intro call for example the major concerns with issues port numbers and the A2P registration issues that are pending that seems to be a very hard task to figure out with the customer service team. There has to be a better way to set up video calls or screen sharing to fix and solve some of these problems.
Response from smrtPhoneOct 2, 2023
Thank you for taking the time to provide us with your valuable feedback! We sincerely regret any inconvenience you may have experienced regarding the setup of your account. Rest assured, we are dedicated to assisting all our clients with any issue they may encounter. Regarding the A2P matter, please keep in mind that all these regulations are an industry standard, and it will be required at some point on any other platforms. We're here to assist and find solutions for every client who encounters issues with this process. It's important to note that every verification process related to this subject is done by our carrier. Kindly reach out to us through our live chat feature at your earliest convenience. We are committed to promptly addressing and resolving any concerns you may have to ensure a seamless experience. Best, Catalin from smrtPhone
