Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

very helpful with helping me choose a cabin

This is based on the reservation process as I have not stayed yet

Without a reservation great service

Awesome cabin!! Easy access to all the attractions but far enough away to feel like you are the only person around!! Easy check in, they can send you a text message with your code and it's a keyless entry!! I love it!! Cabin is very nice, clean, and has everything you need!!

The experience with the customer service personnel which I talk to made feel like she was in a hurry to book my cabin. She must having a bad day

The cabin was easy to find, roomy and clean. It was close to the Parkway and all the activities and restaurants. Our family (8 total) was staying for 5 days and we were provided 3 very small/cheap rolls of toilet tissue. When I asked about how we could get additional rolls they said they only provided 1 roll per bathroom (3 BR) and if we needed additional rolls we would have to provide our own/buy them. The hot tub wasn't functional and we had to ask about it twice before they actually had someone come out to look at it. The cabin had a bad mouse issue. We made sure to not leave ANY food items out; however, each night there were several mice that came out and ran rampant. When I told them about it, they said they would have Orkin come out. Not sure if they did or not - still saw them that night. My grandchildren would not sleep in a room by themselves because of them. If you want to swim or use the gym, there is an offsite facility you can use. The day we went, the pool was dirty and crowded. Overall, the cabin was OK for our needs.

Extremely helpful personnel at all times in the rental process.

I would never ever again book a cabin with them! Last year we booked a cabin with them. They sold the cabin with the intention of placing is in another cabin. Fortunately our relatives got there a day early, went to the address of the cabin we rented and met the new owners eating breakfast! They told us the house was sold a year ago!!! Well we confronted colonial properties and they called the police on us to be removed from their office! The police suggested we file a report and it would be filed with BBB. Which we did. But you are taking a risk with your money and your accommodations when you book with them. There are plenty of other very nice legitimate renal companies in the area. I suggest using one of them!!