SMOKReviews of smoktech.com

This company and brand is HORRIBLE. The vape store said I had to take it up with the manufacturer and guess what??? The manufacturer said there’s nothing they can do about faulty coils because they aren’t under warranty. I have had 3 faulty coils within the past 2 weeks. Now I am not poor by any means, but I am not wealthy either. I think $4.77 a coil is a little steep especially if you are changing them every 3 days OR if you put them in and they are faulty at the getgo. Depending on the coil, i may need to change after 2 days. I mean REALLY? And the other coils are just as bad. I put it in and immediately it says OHMS too low. Well this is faulty. And so now I am out $15.00. And nothing I can do about it. If this persists, I may not out a lot more. Very VERY frustrating. Get it together and start making good products or no one will buy from you again.

I was sold a faulty tank that leaked fluid. When I went back to where I purchased the tank the following day with receipt in hand I was told there is nothing that can be done??? I then emailed Smok customer service and they blamed it on a faulty Mod. What a joke this company will sell faulty products and does absolutely nothing to help resolve issues!! Please look forward in the future to see the emails this company sent!!

Worst product of all time. Very leaky device. Looks good but you will get the worst experience if you buy Smok products. I tried three different devices but all devices are low quality products although prices are high. Very leaky, Within three month, batteries door is loose. Batteries drain fast. You name it. I will never buy any products from Smok ever again.

Nord x leaks all my juice everywhere!! Worst product ever!! I wasted $75 on this stupid thing and it has leaked more than I have vaped! I'll never buy anything from smok again!!

I bought the Novo 5 in September… here it is December and it stopped working. I emailed them with all proof they requested and even though the item comes with warranty; I have to come out of my own pocket to pay for shipping the item back & also pay to get a form printed out. Instead of just sending a replacement as they rightfully should… I’m expected to jump through hoops when they’re the ones manufacturing defective products. I will NEVER buy a single item from this company ever again. I just threw the Vape in the garbage.

Nord 4 total rubbish. Been using the Smok X for years, when it went wrong I upgraded (laughingly) to the Nord 4. It leaks, lucky to get a full day from the coils, can't see the liquid level. Given up on it. Leave it where it is. Really poor.

My first Smok vape was good. I was happy. It eventually died. Since then I have experienced a decreasing quality in design, culminating in this latest dire edition the Nord 5. While the vape experience itself is what you'd expect, the design of the tank is dreadful. Filling is horrendous as the opaqueness makes it almost impossible to see when it is filling up. Not that that would make any difference as, the actual process of filling it even half way causes leaks all over. The design is terrible. When the tank is getting close to needing refilling there are also leaks. I contacted customer service about these issues and was absolutely disgusted by the response I received. They practically gave me a step by step guide on how to fill a vape tank. Not only was this extremely patronising but they were dodging any responsibility by pushing the blame back onto the customer, who, apparently, doesn't know how to fill a vape tank. I will never buy from Smok again. Disgusted with their products and their customer service.

Worst vape ever! Leaks out from day 1. I used it like an ice-cream one with a napkin wrapped around but then realized that I was wasting precious juice. Although they claim to provide a replacement if purchased within 6 months (mine was just under 3 months) but they said that the leakage issue was not convered in that warranty. Boo hiss!