SMOKReviews of smoktech.com

I have gone through three of these now each time it stops being able to charge and breaks down and I so carefully put the charger in the hole As Told

Smok is the biggest piece of garbage ever. I own multiple vape shops and this brand has let me down time and time again, not to mention they have completely lost the confidence of most of my customers to where I can't even sell the crap to people. THEY DON'T WANT IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My nord stopped working after only a week and a half, 60 bucks is far too much, a vype p3 works better and coils last longer for half the cost, They are also made by a 100 yr old company with an ethic ( I know hard to say about tobacco history)and is easy peasy to mod so cost is so low it is ridiculous. The vype pods refill quick once you know the trick and they snap in leakproof which the nord never did, the nord leaked like a sieve. Save your dough and buy quality. I quit tobacco with a vype, switched to the nord for 11 days until it failed and went back to the same vype pen I bought for 20 bucks from the pleasant and gentlemanly Punjabi family at the corner store- 6 mnths ago, I am healed from the scourge of tobacco-also more informed about junk companies in Schenjen China that don't honour warranties- disrespect is strong in the Smok company friends- avoid them like the plague they are.

At first i really liked smok product's, great flavor aesthetically pleasing. First one broke bad button second one broke bad button. Then they leak so bad. Dont hold charges. They look nice but dont last at all. I will stay away from the garbage that smok products are. Will steer friends and family away. Before they throw money down the drain.

I purchased my first vape about a month ago and the battery and the atomizer broke after 3 weeks. The limits on the warrenty and difficulty of getting a relacment sent was far to difficult. Do not waste your time or money. Buy a better brand and save in the long run. I will not be purchasing any products from smok in the future. The costomer service is poor and they are honestly not worth the hastle.

Would give it 0 starts if I could. I but to devices that each broke within 2 weeks of using it, they claim to have a guarantee and over send you a replacement, but it's painstakingly difficult, and their customer service representatives are from Asia. I think that they just hope that you don't follow through with the claim that when you're spending a $160 down the drain it becomes an issue. These are the worst devices that I have ever used in my entire life that are designed to break waste of money do not buy them. I would attach a screenshot of their actual conversation but it won't allow me . I still have not gotten my replacement even though they said that they are going to send it back, every single time they say they're going to send it they want something else, they want you to scratch an X on the side and send a picture of it or some obscure thing from the packaging that they want, I still a month later have not received my device after paying a $160 to use these 2 devices for 2 weeks. F - overall, Save your money and buy a better device there so many better devices for the same price don't let these people fool you it's garbage and they want it to break so you have to buy another one Then they jerk you around with their ridiculous warranty garbage and wait for you to give up. UPDATE: I called the US support line, who informed me that there is nothing they can do to help because they do not have the number of an English-speaking representative of the company that they are providing warranties to. They basically told me that there is nothing you can do and if they choose to replace the device than they choose to replace the device even if it is within their warranty of under 6 months seeing as how I bought an applied for the device's warranty within 2 weeks of purchase both times. They also did not apologize for the inconvenience ignored my concerns and generally didn't care. I brought up the fact that they have done this to many customers and nothing is ever been solved and they didn't really seem to care please do not buy this go somewhere else.

The customer service at smok is the worst i have come across, they do not reply to any form of communication, do not use this company they will never respond if you have issues you have (which you will)

Bought Smok Trinity Alpha and it leak from First day. Try to contact Seller and Seller CLAIM that Leak is SMOK Design. Than try contact SmokTech Direct but 5 day later i still have no response ....