Mohamad Ali C.
Steals your Money
I shot them an email today and I'm not gonna hide at all as I was always an avid Smok customer until recently. I want to warn anyone wanting to purchase Smok to AVOID THEM AT ALL COST. They don't honor any warranties, steal your money, blame you for damage and not product issues, etc. Below is literally the email I sent them after so many attempts of contacting them every means possible. ------------ Hello, My name is Mohamad Chau. I was a customer that attempted to purchase a Smok Morph 219 mid April. I would like a status on my request which I have yet to have a response. This is by far the worst customer service I have ever experienced. You and your company overall have stolen money from me. Here is the summary/timeline of my experience: April 9th 2020 Original Purchase of Morph 219. April 11th 2020 Morph 219 given order 8FB13AB84C5B with FEDEX tracking number 175007229169. April 22nd, 2020 I had contacted Smok requesting for status update on my order as it was unusually long. Smok responded that order was delayed due to COVID-19 restrictions, less flights, and strict customs. Smok suggested to wait a couple more days. June 16th 2020 I have contacted Smok that it has been over 2 months and my order has not yet been delivered with no updates to the tracking order through FEDEX 175007229169. After the long wait I have decided to request for a refund. Smok responded that they will investigate the matter and check with FEDEX. I had responded I was no longer interested in my order for a Morph 219 as it was not delivered after more than 2 months of waiting and I requested for a refund. June 17th 2020 Smok responded asking if they can arrange for another shipment. I responded that I was longer interested in my order and wanted a refund. Smok responded that they will ship by DHL and it will take 5-7 days without providing any information on the order or a tracking number. I did not agree to this arrangement. July 18th 2020 I had sent another email to Smok that I requested for a refund. It has been 1 month since the supposed arrangement that a Morph 219 would be mailed to me. It was not delivered and I have not yet received anything. I would like a refund as soon as possible. This has been going on since April 9th, 2020. It has been more than 4 months for 1 simple order. That simple order was not fulfilled. I requested for a refund. I was not given that option for some reason. Again, I would like a response and a refund as soon as possible.