SMOKReviews of smoktech.com

As much as I like this product, this web6fucking sucks. I've tried to purchase s9for the third time and us just not giving me the options needed.

I’m on my third and last smok Alien 220w they’re all plastic and they just fall to pieces my last one lasted 2 1/2 months and no reply from emails I won’t be fooled again

My smok device didn’t even last a mouth, just cut off on me and wouldn’t turn on, i contacted smok as it was still under warranty and was told I would receive a replacement, over a mouth later still haven’t received anything and my emails are getting ignored! so I’ve had to go out and buy another, appalling costumer service and breach of contact! do not buy!!!!

Why can’t you give a score of 0. My local vape store recommended buying Smok as they were apparently a well established brand. So I paid a premium price for a Morph 219 kit. From the word go I noticed a problem, the coil in the kit will not cope if you set the watts above 65ish, so I was through one coil in the first week. The next problem was the tank came loose and would fall off whenever it fancied. Next problem was the leaking, I replaced the glass in the tank and the seals with aftermarket and this helped for a time. The next to go was the touch screen which was about as responsive as a 70’s super computer. Then it was the turn of the battery compartment, not happy with being closed it would occasionally flip open and vomit the batteries to the floor. Enough was enough so I contacted the store who told me to contact Smok UK who told me to contact Smok China who told me to contact Smok Outer Mongolia who told me to contact their branch on the moon. Eventually I got a reply asking me to send proof of purchase and the problems. After some deep consideration from Smok EU I was required to scratch an X in the broken screen and then I was informed my new vape was on its way. However what Smok had failed to inform me was they would only replace the mod by which time I had disposed of the old mod and tank and batteries. I certainly will not buy another Smok product and advise others not to. A badly built product sold by a badly run company. Disappointing. If I could have rated it lower I would have gone into minus figured.

SCAM Alert! Their vapes probably don't cost more than $2 to make, yes they are that horrible! They leak, battery causes problem, voltage causes problem and a lot of other issues! I've tested with 3 different pods and 3 coils at the same time on the same machine with same type of vape juice, one coil started giving burnt flavour after about 80(yes, 8 and a 0) puffs! Another one died after about 300 puffs and the last one lasted about 600 puffs. This is terrible! It sometimes burns my mouth by pushing hot vape liquid in my mouth instead of vaporizing it. I changed the device 2 times and I get the same result always. Please throw your money in the garbage bin and the money will find a better place than Smok's account.

DO not purchase any SMOK products! They are located in China made in China and leak terribly! SMOK will not honor any type of warranty and will not respond to any qualities issues. Do not waste your money on any SMOK product!

Not a review on their product but on their customer service. I have a R-Kiss which went faulty after a short time. After a load of hassle, they offered me a $20 voucher which I reluctantly agreed to. However, the voucher I received was not for $20, but for $20 off my next order of $100 or more. Besides this I couldn't use it anyway because I live in the UK and shipping isn't available to my country. Shocking service!! I have always used Smok products but will steer well clear now.

Bought the novo2 twice. Both times it leaked and after a month or so they stopped charging / working. Complete waste of money! The complaint section is also a joke- Who keeps a proof of purchase for an item worth £20!