SMOKReviews of smoktech.com

Second geek morph 2 burnt out over night. Timed out and won't work again. They are a fire risk. I'm getting a refund to buy another decent vape. Avoid buying from smok it's all rubbish and dangerous

Device faulty, won’t let me claim on warranty, despite being eligible. The customer service is slow, they only reply every three days and after a month I am still trying to sort this out. I’ve asked this to be escalated, but been ignored at least 6 times now! I’m pretty sure only one person named Amber works there, and her service is shocking. If you too see Amber at amok support, more than likely I am correct. Okay products, but terrible, terrible customer service. Should be very simple to use the products warranty. Spoiler: it’s not.

Bought one, but never again. Complained to the seller, but they did nothing. SMOK V2 is the worse ever used, has poor standards, will not switch on, and leaks. This has made me stop vaping so if they want to take credit for that, then so be it.

DO NOT waste your money . I've purchased the Nord 4 . It stopped working within 3 days, would stick on power lock ,Then not switch back on.,attempt after attempt. Eventually got it to power up , it has 99% battery . Took a puff and Then burnt out 3 new coils straight !! Even though correct coils and l left each coil 15 mins to soak up liquid before using ..Then it just would not turn on again. So I bought a NORD X. Exact same thing happened , it lasted 3 WEEKS!! AWFUL COMPANY, NO CUSTOMER SERVICE !! Could not get a reply from anyone after 7 attempts !! They do not honour their warranty . Most contact applications are dead links !! Trading standards need to kick this company in line for continuously selling faulty goods, I have written to Trading standards. Smok I see now has a totally abysmal reputation but still is allowed to continue Ripping people off on a daily basis with fault and sometimes dangerous ( people getting burnt) something need to be done about Smok !! I'm disabled and on a vary low Income. I'm extremely upset by the whole experience and loss of over £70 for faulty caped plus 2 packs of coils at £13 each

Smok arcfox worst mod available just don’t buy smok buy geek much better product for your money Smok leak never power up right can’t get any help with them poor poor product

This product is really bad do not buy it you can’t fill the pods properly you can never tell what it’s low on juice only by the burning taste that you know it’s empty and it leaks all the time what a waste of money I’m throwing it in the bin and going for something better

Update 24/11/22 Still no replacement received, customer service is a complete joke no professionalism whatsoever last email I sent - response we already replied. Em your missing the point I still don't have my replacement after my first failed after 2weeks they must think we have £££ to just let slip. The worst company I have ever dealt with. Put a warranty claim in took about 2 months for the process to be auctioned, was told replacement was sent middle of July and to date not received. Contacted customer service who are totally untrained by the sounds of it - response from skok as follows, Maybe someone in the property has refused delivery. Sometimes problem with delivery if so will be returned to hungry. Email responses from smok are very cheeky. Never again will I purchase a smok product do I advise anyone to avoid. What I don't get why cant they have a uk centre that can dispatch a warrant claim or give a credit to the value to use in a uk recognised store.

Worst customer service off all time!