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Sent broken item, but makes me pay to ship back
They sent a product (Tayto light) that does not look like the photo (it's pink, not yellow) and the light also does not work! You'd think a company would allow a full refund for a broken item but they still want me to pay for return shipping $6 for an item that came to me already broken. Unbelievably cheap on them. I'm now asking for a replacement since it's not worth paying the shipping back. This was another option they had given me. However, they seem to have just dropped my case and will not respond to me at all. I keep seeing their live chat showing the chat representatives have been active recently, but no response from them. I know it is holiday time and probably busy so I will change this review if I do hear from them. They also filter reviews and do not let negative reviews be posted on their website. I submitted one that's not posted and someone else here did too, and they don't show up. Stay away, doesn't seem like an ethical company that will take accountability for sending faulty products. UPDATE: they did respond back to me and said they will send a replacement. They apologized for delay in response too. I appreciated that and I am happy they are going to send me a replacement as they offered. Updating this to three stars now.