SmokoReviews of smokonow.com

DO NOT TRUST THIS COMPANY AT ALL. Happy to take the money then you may be lucky to get one parcel then never here from them again. $350 disappears into their bank account but will not reply to you.

I love Smoko! I'm confused about the negative comments, since my personal experience has always been great. I feel products are good quality, well sewn plushies, super cute designs; customer service and shipping always great. Smoko is my favorite place for super cute well made plushies.

CAN SOMEONE TELL ME WHY SHIPPING WAS BLOODY OVER $300 ?!?!? ALL I WANT IS A FROG LIGHT MAN.

These are cheap, low-quality items that are sold at a premium because they're cute designs and they have a snazzy website. Their night lights are cheap PVC with uneven thickness, so they look awful and splotchy when they're on. The print quality is also pretty bad; mine had a fingerprint smudge in the ink. How does this stuff get past quality control? Ha ha, like they have QC.. Also, I'm pretty sure they nuke negative reviews on their site.

I just tried posting a 1 star review and it didn't actually post my review. I saw more reviews from trustpilot saying that they had the same issue as well. I bought my tayto on October 27 and it broke in less than a month. The usb port is flimsy and I contacted for help on November 27. I still haven't gotten any response. I am obsessed with the taytos but at this point I'll never recommend them and will be looking for every place I can report the hiding of negative reviews.

Smoko is a good company. Their website has a variety of incredibly cute products. The prices can be expensive, but if you buy during discount seasons, it's quite doable. For me, this was during the Black Friday week(s). Products were off by $5 to $10. I bought about 6 products and the total was $99.90 and I saved $27 with the discounts. Adding another $11.10 discount with a discount code (THANKS HONEY). That's a total of $38.10. I was really happy as these were Christmas presents. However, when I went to the checkout, my total price went up to $185.72. The shipping was $85.82 (economy). So it's not even priority shipping and EXCLUDING taxes. Even ordering one key chain would cost me about $55, which outprices the key chain. To me, this was quite shocking and I contacted their customer service. They were really kind and replied to me really fast. They told me that these prices were "normal" for those outside the US. For me, it was quite unacceptable, but as I already spent some time searching for the items and deciding whether to get them or not, I actually was set to get the items. A few hours later after contemplating, I still decided to get the items. It would just mean that every item would have an average price of $31, which is really expensive as two of the items are normally priced at $12 dollars and with the discount now $8. Even so, they were perfect gifts and I decided to get them. Today I got them. I did have to pay taxes which were about $34,31 (converted from Euros). It has been 13 days since the purchase. Processing the order took 7 days and the shipment itself took 7 days. So it was really fast and made its way to me before Christmas. Kudos to Smoko and FedEx for the speed. Overall quite happy with the order. They arrived safely and aside from some boxes being a bit smashed (no bubble plastic or any protection for the items except for their boxes), all the items were in good condition. In total I've spent $220,06 on 6 Christmas presents. 2 of them were photo frames, 2 of them are Bubble Tea ambient lights, 1 karaoke microphone, and a mushroom ambient light. Was it worth it? Maybe it was, maybe it wasn't. I have no clue about the durability yet. I'm sure my friends will love them A LOT, but for that price, I could buy a lot of other things as well. I've come to place a review for Smoko because I think they deserve an honest review. Their customer service is good, and their delivery and speed are good other than maybe making sure to wrap the items in bubble plastic next time. Their website is easily accessible with often discounts and a wide variety of cute stuff. The only letdown is honestly the shipping costs. So I'd like to give 4 stars. 4 because the items arrived in good condition, and the customer support was really fast at replying (even during the high season) and kind. Not 5, because the shipping price is insane and also because some of the boxes were smashed (not really nice if you plan on gifting them). For Smoko, I'd like to advise them (I also mailed, but didn't get a reply on that) to either lower the shipping prices or allow customers to choose from a wider range of shipping methods. I could only select FedEx and they are quite expensive. Maybe include DHL, USPS, and DPD? Or at least include the taxes in the items, so it's more accessible to people. At last, would I recommend Smoko? Yes: if you live in the US and love cute stuff; use forwarding/proxy for your packages to avoid shipping costs (AND TAX) or simply have money to spare. No: if you live outside the US (most of us) and don't want your shipping + taxes to be more expensive than your total order.

Received a defected Tayto plush. Not enough filling inside, 2 dimples have not formed. Been fluffing the plush everyday for the last month and it’s still not forming into the intended mochi plush. Contacted them via their web chat and they said they cannot refund and issue international returns!! You’d think buying from their offical site is beneficial. Even paid for their expensive international shipping fees. I’m now stuck with a saggy plush that is half the size of what it’s suppose to be. Fake marketing and not helpful. Disappointing.

They sent a product (Tayto light) that does not look like the photo (it's pink, not yellow) and the light also does not work! You'd think a company would allow a full refund for a broken item but they still want me to pay for return shipping $6 for an item that came to me already broken. Unbelievably cheap on them. I'm now asking for a replacement since it's not worth paying the shipping back. This was another option they had given me. However, they seem to have just dropped my case and will not respond to me at all. I keep seeing their live chat showing the chat representatives have been active recently, but no response from them. I know it is holiday time and probably busy so I will change this review if I do hear from them. They also filter reviews and do not let negative reviews be posted on their website. I submitted one that's not posted and someone else here did too, and they don't show up. Stay away, doesn't seem like an ethical company that will take accountability for sending faulty products. UPDATE: they did respond back to me and said they will send a replacement. They apologized for delay in response too. I appreciated that and I am happy they are going to send me a replacement as they offered. Updating this to three stars now.