SmokoReviews of smokonow.com

These are cheap, low-quality items that are sold at a premium because they're cute designs and they have a snazzy website. Their night lights are cheap PVC with uneven thickness, so they look awful and splotchy when they're on. The print quality is also pretty bad; mine had a fingerprint smudge in the ink. How does this stuff get past quality control? Ha ha, like they have QC.. Also, I'm pretty sure they nuke negative reviews on their site.

Customer service is just slow and terrible... :( I don’t like to be rude and I always try to be nice even when I’m upset. What happened was that there was a Christmas sale going on but when you clicked on the site, the prices weren’t marked down. I DMed the Insta page who told me to contact the email so I did. Once emailed, I got one of those automated messages that told me not to send multiple emails since it can cause glitches which I was planning to wait anyways so that didn’t matter. However, a week passed and no response... I was debating whether or not to contact them again but as it was the holidays, I figured they were indeed busy and I should wait...so I waited one more week but then the sale ended and I got upset since they never got back to me and now I couldn’t get the items for the sale price anymore! So I contacted them again saying that the email I sent didn’t matter anymore as the sale has ended. Surprisingly, they replied to this email and told me that their reply to my other email did not send through but that they would honor the price difference. All I needed to do was place an order and they would refund me the difference. Hearing this news made me happy as I could now get the items for the sale price! And then I asked how it would work when I put the 15% off coupon in but they told me if I wanted the holiday sale, I couldn’t use the coupon? But I was trying to explain to them that I was planning to use the coupon back during the holiday sale since this coupon also worked on sale items. So despite the lil b dumpling already being marked down to $14 and the steamer dumpling down to $12 on Instagram, the 15% coupon still would have applied as I tested it on other sale items! Thus, it would have been even cheaper! I also wanted to buy other products so using the coupon meant I could add extra things! However, because of the bug, the Instagram sale didn’t appear on the actual site, hence why I didn’t order anything. I was waiting for them to fix the bug to order it with the coupon! But then they were basically blaming me and telling me that they are doing me a favor by allowing me to buy it at a holiday price when it’s already expired. Like ok yes they are doing me a favor but like if they replied to my first email quickly or if the bug didn’t exist in the first place, this wouldn’t have been a problem? I could’ve bought the marked down items and still have used my coupon! But I had to pick one or the other... so I decided not to order as all my other products I put in the cart would of been bought at original price. Taking those out of my cart meant I couldn’t get free shipping either and so the price difference they were going to honor would have just covered shipping if you look at it this way. In any case, I wrote back to them apologizing over and over but also asking them not to blame me. I said I should’ve contacted y’all again after a week passed and I’m sorry for that but I waited patiently. I didn’t want to rush anyone or come off as rude but don’t make it all my fault as the reason why I contacted y’all in the first place was an issue on yalls end... I have yet to hear a reply from them... :’) If I got an apology back, I was going to let it be but looks like I’m not so here I am writing my experience. I don’t normally write negative reviews as it’s a hassle but this just made me upset. Next time, make sure the sale prices are on the site too please! They might respond to me after seeing this. They better not say it didn’t send through again. I’ll believe it the first time but not the second. Maybe they just don’t want to apologize... It’s weird because I wasn’t rude? You could see my emails with them and I wasn’t cussing them out, or nothing of that caliber! So I was expecting an apology back but I guess you would have to rage at them for them to apologize. I don’t know but I apologized first so it should be easy for them to say it back... Especially since they work in customer service? I’ve always apologized to my customers no matter what circumstance since sadly “customers are always right.” Of course that statement isn’t true but you still have to be kind no matter how crazy they are... I think there are certain points though where you don’t have to be nice back like if a customer is being racist sexist etc. Those type of customers are a no no! That’s just me though. It just made no sense that I was doing all the apologies when it really wasn’t my fault in the first place...I’ll take some blame as I should’ve contacted them again and again until I got a response, but don’t put the entire blame on me! I’m still bummed I couldn’t order but I guess I can’t help that. Just wish they would've worded their email differently since they really made me feel like I was being a nuisance. I’m sorry for that but if the bug didn’t exist, I could’ve gotten all the products I wanted... Yalls products though are amazing. (I gave it a two since they weren’t rude)

I’ll start by saying I LOVE these products. But SMOKO has got to stop canceling orders almost two weeks after they are placed with no explanation other than a refund notice. If you can’t fulfill orders, then stop offering products you don’t have? Disappointed customers don’t seem to bother them. I’ve had to interact with them way too much just for cute little toys.