RH K.
it seems like a fraud
it seems like a fraud, so i report to the FTC and BBB. they charge several times and automatically without warning. but when you put the button, "downgrade", then you can see the warning. they do not refund at all. and well, you cannot use when you paid because it does not work at all.
Response from SmodinAug 29, 2024
Hi RH Kim, We’re truly sorry to hear about your experience with our service and we understand how frustrating this situation must have been for you. Our goal at Smodin.io is to provide valuable tools and services and it concerns us that you encountered issues with charges and the functionality of our platform. We strive to be transparent with our billing practices to all our users. Regarding the downgrading process, we aim to provide clear warnings and steps to help our users manage their subscriptions effectively. We are continually working to improve our user interface to make these processes even more transparent. We are committed to ensuring that you have full access to the features you paid for. If you experienced technical difficulties, please reach out to our support team at [email protected] and we will work with you to resolve any issues so you can fully utilize the service. Thank you for your feedback. It is essential in helping us improve our platform and our customer experience. We hope we can address your concerns and restore your confidence in Smodin.io. Sincerely, The Smodin Team