Smiths Surplus and SupplyReviews of smithssurplusandsupply.com

Response from Smiths Surplus and SupplyJun 8, 2025

Thanks for the 5-star review! We're glad the experience was fast and easy—just the way it should be.

Response from Smiths Surplus and SupplyJun 8, 2025

We really appreciate you giving us a shot—and we're even more glad we earned your trust. Thanks for the kind words and we look forward to helping you gear up again soon!

Response from Smiths Surplus and SupplyMay 20, 2025

We're sorry this experience didn’t meet your expectations, but we need to address several inaccuracies in your review. The item you returned was inspected thoroughly before shipping. It had no tape residue, no loose threads, and still had the original plastic hangtag holder attached—a clear sign it had barely been used. There was one small surface spot of surface dirt, which could have been wiped off. As for the "foul odor," it was a scent similar to fabric softener —subjective, but certainly not "horrendous." You never contacted us directly about any concerns before posting a 1 star reviews. That’s your prerogative—but it’s worth noting that your public review history shows a consistent pattern of dissatisfaction with nearly every business you engage with. Regarding your refund: there was an internal error on our end, and we owned it as soon as we realized. That refund has since been processed. We do our best to treat every customer fairly, but sometimes it's clear that no resolution—no matter how reasonable—will ever satisfy. We wish you the best and sincerely hope you find a shopping experience that aligns with your expectations.

Response from Smiths Surplus and SupplyJun 8, 2025

Thanks for the 5 stars! Even though you canceled, we’re grateful for the support. Hope to serve you in the future if the need comes up again.

Response from Smiths Surplus and SupplyMay 12, 2025

We’re sorry your experience wasn’t what you expected. After reviewing your order, it’s true that we shipped your item out later than usual due to a defect we found in our quality check. We held the order to send a better-condition item and regret not notifying you of that delay sooner. Regarding the changing delivery dates: those emails weren’t sent by us. When we ship through eBay’s system, they automatically update buyers using USPS tracking data—and unfortunately, they do so without seller involvement. This creates confusion, and in this case, it made it seem like we were changing your delivery timeline when we weren’t. We totally understand how frustrating that is, especially when you needed the item urgently. While we got this one wrong, we take pride in our customer service and accuracy. Most orders go out without a hitch, but we’re human, and we’re committed to doing better.