Smiths Surplus and SupplyReviews of smithssurplusandsupply.com

Response from Smiths Surplus and SupplyJul 8, 2024

Hi Robert, Thank you for taking the time to share your experience and feedback with us. We truly appreciate the opportunity to address your concerns regarding the delivery of your duffle bag. Understanding the importance of your big trip, we realize how crucial timely delivery was for you. Unfortunately, due to an unexpected surge in orders around the 1st and 2nd of July, we were unable to process your order on the same day it was received. Also, being closed for the holiday on July 4th added to the delay. We did, however, prioritize your order upon our return on July 5th. Please understand that once packages are in the hands of UPS, we have limited control over their routing and delivery processes, though we share your frustration with the unexpected journey your package took. We sincerely apologize for any inconvenience this may have caused and understand your disappointment regarding the additional cost for expedited shipping that did not meet your expectations. We value your feedback and will take it into consideration to improve our services. If there is anything further we can assist you with, or if you have any more questions, please don't hesitate to reach out. Your satisfaction is very important to us, and we are here to help in any way possible. Thank you again for bringing this to our attention, and we hope to better serve you in the future.

Response from Smiths Surplus and SupplyMar 16, 2024

Dear Christopher, We value you sharing your thoughts in a review, thank you. We'd like to address the concerns you brought up. If you're not happy with the FILBE Assault Pouch you received, we'd genuinely like to see the photos and find out if there was an error on our end, email them to [email protected]. Interestingly, there's no mention of the USMC FSBE Canteen Pouch, which left our facility in A+ condition. We'd really appreciate your insight on that one! On the delay, it's regrettable your package took its time to get to you. We assure you, it was dropped at the USPS office within two days, just as our shipping policy indicates. Sadly, every package we dispatched that day went on a prolonged trip for about 5-6 days. One thing to remember though, once the packages meet USPS, we're in the hands of their system and timeline. Contrary to myths, Smiths Surplus doesn't steer the USPS ship. Please accept our apologies, and we hope to rectify any issues promptly.

Response from Smiths Surplus and SupplyOct 4, 2022

Hi Mark, Thanks for your service and taking the time to review your experience with Smith's Surplus and Supply. While this isn't the star rating we're used to receiving we do appreciate your feedback. We do accept returns and will be happy to issue you a refund if you decide that's what you'll like to do. Simply contact us at [email protected] you can read our full return policy here https://smithssurplusandsupply.com/return-policy/ I would like to take this opportunity to mention that the product description does state that we have inventory from multiple manufacturers in two different NSN's. The product image gallery also shows labels with the different NSN numbers. Due to your feedback we have updated product description to include a reminder to contact us if a specific NSN is needed so no-one else shares your experience. Regards, Smith's Surplus & Supply