Marc
So far no complaints
So far no complaints, they have been perfect. A night and day difference from our Gabbyville experience.
Response from Smith.aiJun 26, 2020
Thanks Marc! We're glad to have improved the service you previously saw.

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $0/month. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai (smith.ai) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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363 approved reviews, newest moderated first
Marc
So far no complaints, they have been perfect. A night and day difference from our Gabbyville experience.
Response from Smith.aiJun 26, 2020
Thanks Marc! We're glad to have improved the service you previously saw.
Shamia C.
Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stayb within my budget.
Response from Smith.aiJun 26, 2020
Thank you Shamia! We're always grateful when we can work with someone to fit your needs and save money!
Littleton Legal P.
My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic, but we love them so much we'll be using them full time. It is so nice to have a gatekeeper for phone calls so that my team can work productively on client projects without being interrupted by the phone.
Response from Smith.aiSep 28, 2020
Thank you for your kind words! We're happy to help your firm continue operating during this difficult time.
Jake (Modern L.
Prior to hiring Smith.ai, I was getting 25 marketing calls every week. I couldn't determine the difference between a valid prospect and another wasted marketing call. That has changed. Smith.ai screens my calls and allows the good potential clients through to be hired. I have saved a minimum of 4 hours a week and have confidence that no potential client will be missed. A great return on investment.
Response from Smith.aiSep 28, 2020
Thanks Jake! We're more than happy to screen your calls to maximize your lead capture.
Jennifer F.
I love Smith.ai! I started using them for my law practice when I was about to go on maternity leave, and enjoyed the assistance so much that I continued with them and have been using them for the past 2 years. This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively. They respond quickly to my messages and the receptionists are friendly, very professional, take good call summaries, and follow instructions very well. My clients have never complained about the receptionists so I know Smith.AI does an excellent job. I also appreciate that they keep their prices reasonable and affordable, unlike other vendors I have used for my practice who keep increasing their base prices for add-on services I never plan to use. Smith.ai has add-on services, but they are optional. Smith.ai is the best in the industry in my opinion.
Response from Smith.aiSep 28, 2020
Thank you for the 5-star review Jennifer! We're grateful to be there for you and your team every step of the way, including important life events!
Matt A.
They do a great job for our law firm!
Response from Smith.aiSep 28, 2020
Thank you Matt!
John C.
Amazing! Smith.ai has done a fabulous job of communicating with our clients and leads. Their staff truly cares about our clients and the success of my firm.
Response from Smith.aiSep 28, 2020
Thank you for the kind words John! We're grateful to help with your firm's success!
B Lerae F.
I like that they are always doing their best to ensure that the client experience is how you I would want it, constantly updating my profile and information provided to my clients. They work well without requiring much input from me and take care of unwanted/spam calls before I even know they occurred.
Response from Smith.aiSep 28, 2020
We're more than happy to go above and beyond for you and your clients!