Smith.aiReviews of smith.ai

I'm a three-year veteran of Smith.ai and my law practice is better because of them. First and foremost, they are friendly and efficient. On more than one occasion, a client will tell me that I have the nicest people answering my phones. First impressions are everything, and Smith.ai delivers. Second, the operators go the extra mile - they call back missed/dropped calls from clients which makes a difference. On the technology side, Smith.ai provides the call information when I need it and how I need it. Emails after each call and a daily summary make sure that nothing escapes my attention. Smith.ai is constantly innovating. They've expanded to cover the East Coast. They helped me integrate my RingCentral VoIP service so it works with their call-forwarding. They have rolled-out the super efficient text commands so I can set my status in a few clicks. The icing on the cake is their integration with CLIO. I'm a long time CLIO user and now Smith.ai can enter the data right into CLIO for keeping the client information and records up to date. On the cost side, Smith.ai charges a flat rate for a package of calls and then per call thereafter. They don't charge answering your spam calls. Because they don't charge per minute which might result in a surprise bill, I feel comfortable that Smith.ai delivers the right image for my practice. Lastly, they are responsive. To comments, questions, complaints and praise, Smith.ai responds to all, quickly and expressing a clear desire to "make it right." Smth.ai isn't just a service, they are a partner.

I've used their services since 2015 and don't know how I could live without them now. A live person answers each call with the greeting I select, hands the call over to me with an introduction, and prepares a summary of each call sent by email. (I chose email over SMS.) I have an IP boutique practice, so my new leads call with pretty much patent, trademark, or copyright needs. Anymore, the Smith receptionists are better at classifying some lead's IP needs than the lead themselves. Smith.ai also screens out solicitors or anyone else I don't want to take calls from. It's all so customized that it feels as if I have a dedicated receptionist. The prices are super affordable, too. Highly recommended! Seriously, I can't recommend them enough! -Scott Nyman, founder of Nyman IP nymanip.com

I started with Smith about three years ago. I am a solo attorney with a high volume traffic/criminal practice. It is very important to me that the receptionist get the phone number, name and email correct when someone calls my office. In the three years I have used smith - they have never; NOT ONCE gotten an email wrong. This is so impressive!! When doing my budget this year, I was deciding to cut some costs. The smith line item is non-negotiable and not going anywhere. They are that valuable to me. Sometimes my call volume is five calls in a day but it can be up to twenty-five calls. All the calls are handled with grace and professionalism. I get comments from clients and Judges alike that they are so impressed with my "receptionist." I also have grown so fond of the many smith employees who handle my calls. There must be something good going on at smith because some of the employees have been there for the entire time I have been a customer. It is comparable (if not a bit cheaper) than Ruby but they don't charge by the minute - rather the call & this is so important to me. I couldn't be more pleased with smith.