Smith.aiReviews of smith.ai

HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!

Smith.ai reception provides well-trained virtual receptionists. We've been very happy with the experience, and our clients have complimented the receptionists for their warmth and kindness. Reception answers calls how you want -- tailored to your business. Smith.ai has helped us schedule more appointments with leads and convert more leads to clients. Very happy we chose this service!

(SEE EDIT BELOW) Generally an okay company, but one star for questionable billing practices. Company continues to bill us even though our service was canceled. We were promised refunds, but this never happened. We had to dispute the charges with our credit card company and Smith.ai asked us to withdraw our dispute or they wouldn't refund us. We have called but can never reach anybody. Only generic email responses that offer no insight or solutions. Very disappointed. (EDIT 10/05/23: After leaving this review, the VP of Operations, called me to discuss. He apologized for the error, but couldn't offer a logical reason as to what happened other than it was his fault and it was missed. He admitted that refunding is an easy process and couldn't explain what happened other than it did. He stated that he couldn't refund now that the payment was in a dispute status with our bank, but did offer free months of service with his company for the inconvenience. We declined. I asked why nobody would take my calls before or respond to my messages before when I was asking about my refund and there was no reason offered. There was no action taken until after I submitted a chargeback and posted this negative review. If I had not done either of these things, nothing would have happened. He apologized, which is appreciated. But offered no explanation or assurance about what happened. ***** He asked us to remove our Trustpilot review as it was hurting the business. I advised him that I WOULD *update* the review to show that he responded, but that I would tell the truth. He offered to compensate us for the removal with free services, but we declined as we don't need them. We're glad he responded to the review, but we wish he would have responded to our request for a refund after we were incorrectly billed after cancellation instead of doing nothing.

As a business we have used several call centers. After being referred to smith ai, we don’t ever have to worry about call centers failing us. We are beyond happy and have seen an increase in our show rate and appointment setting. They are quick, thorough, and responsive.

Our account manager Tony Calvario is always on top of our needs! Smith is always willing to work with us on whatever we need. If something isn't going right, they fix it. We love that they have bilingual reception and can take payments and make appointments. It's a huge help for our busy office.

I would highly recommend SMITH AI. We have received so many compliments on their service. They spell their names correctly, collect the correct phone numbers and give us detailed messages from our clients or vendors.

Smith AI stands out as a remarkable addition to the software landscape, sparing me from the arduous hours typically needed to learn new tools. With a minimal investment, I achieved remarkable results. Setting up the system was a breeze, and their staff was exceptionally well-trained. I was thoroughly impressed by their top-notch customer service. Offering various plans and the option to charge per call, Smith AI caters to diverse needs. Whether you're establishing your intake team or require additional coverage, rest assured that no calls will be missed, as they ensure seamless and accurate call routing. As an enthusiastic user, I am truly a fan!

There are several things that make Smith.ai a 5-star company. One - they do not charge for sales, robo, etc. calls, and they automatically block the caller, unless I instruct otherwise. Two - their customer service is top notch. Anytime I have had a question or concern, they get back to me immediately. Three - they let me know immediately about appointments they have scheduled. Four - My phone is always answered, so no calls are ever missed. Five - I have received compliments from clients regarding their professionalism.