Smith.aiReviews of smith.ai

Smith AI provided outstanding and prompt answering services for my law firm!

We've been working with Smith for a while and they are just amazing! Great experience with the team and the product itself works pretty good, efficient and accurate. Would recommend anyone who needs receptionists service!

My only regret is that I didn't discover Smith.ai sooner. In the last week, I've received more leads that in the previous 2 months. What I appreciate most about Smith.ai is the exceptional customer service and the meticulous attention to detail, specially when scheduling new leads. The onboarding support was perfect, they ensured that all my instructions were followed to the letter. I want to give a shoutout to Daniel Hernandez, Diego Valadez, and the entire Smith.ai team for their exceptional role in increasing my leads and enhancing my business operations. Their dedication and expertise have been instrumental in our success. I highly recommend Smith.ai for anyone in need of top-notch receptionist services.

Smith AI was not our first answering service that we employed. In fact, we were afraid to take on another answering service due to our previous experiences, but Smith AI came so highly recommended. We could not be happier! They are prompt, courteous and professional, even in the face of our stressed-out and often frustrated clients who are dealing with life-changing events!

We have used them for 1-2 years and it is has been a lifesaver for our office. Personally, I think our clients feel valued when they can speak with a live person versus having to leave a message.

They have taken such a load off of me. They handle all of the calls they email and text me details for each call. And they go ahead and schedule them for what they need right through our calendly. Its such a great investment.

Our experience with Smith.ai was extremely disappointing and frustrating. The first thing we encountered was issues with billing. During the sale, we were told we wouldn’t be charged for our second month until one month after going live. They did not communicate that to billing and we were charged again. The dashboard setup was a letdown. Despite repeated requests to remove my personal cell phone number from the dashboard and assurances that it would be removed, it remained, with the excuse that it didn't matter since only we could see it. This negligence in addressing our concerns added to our growing dissatisfaction. The HubSpot integration that was promised during sales calls turned out to be incompatible with our needs (which we had discussed during the sale). This lack of transparency about the limitations of their service was concerning. The RingCentral setup instructions provided were inadequate (just a link to a generic RingCentral page that did not address what we were looking for), and when seeking support, we were met with unanswered emails as well as conflicting information. The support staff seemed uncoordinated, and it was incredibly frustrating to be told that Smith.ai didn't actually integrate with RingCentral, despite crystal clear marketing claims to the contrary. Ultimately, our experience with Smith.ai fell far short of their promises and our expectations and was not at all worth $2800/month. We encountered multiple issues, including billing errors, unaddressed concerns, and misleading information about their integrations. We would have had to make too many concessions to continue with their service, and their lack of reimbursement for our poor experience only further exacerbated our disappointment. It is shocking when their Head of Client Operations says “the service you have received is far below what we strive to provide, and that is unacceptable” and “never should a client experience what you have” yet they still felt they had delivered what was paid for and did not refund a dime beyond the mistaken second charge. They only offered a credit for the future, which after this experience, we obviously would not use since I cannot recommend them at all.

I was listening to the calls that Smith.ai handle and the way that they handle every single call is amazing. They are not only professional, but it really feels lie they are part of our office. Smith.ai was the right move, and I encourage everyone to hop on board.