Cristina L.
Literally one of the best online…
Literally one of the best online casinos referred many and won often. I edited this to reflect a situation that they rectified.

Welcome to Smiles Casino – your top choice for an exciting and innovative social gaming experience. At Smiles Casino, you’ll find a wide range of thrilling games, ensuring there’s always something new to enjoy.Playing is always free, and we offer generous rewards and exclusive promotions to keep things engaging. We prioritize your convenience with secure payment options, fast redemption, and customer support available 24/7.Discover the fun of our Entertainment Wonderland and enjoy free games anytime, anywhere with Smiles Casino!
Smiles Casino (smilescasino.com) has 263 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cristina L.
Literally one of the best online casinos referred many and won often. I edited this to reflect a situation that they rectified.
cutiepie
Don't waste your time on this app games don't work you never win customer service cant answer your complaints this app is horrible
jenniferlewis
I wish I could give 0 stars!! Redemption used to be within 2-4 hours… now it’s been days … and I contact support all they give is generic responses…and It’s the same “person” everytime… “Jay” … be fr. 🙄🙄
Dyan I. J.
I put in a redemption over 2 weeks ago and it’s STILL NOT PROCESSED! and all I get in return from customer service is that it’s pending and NO TIMEFRAME! I have put in thousands of dollars here and am at the highest level of VIP. I AM BEYOND DISGUSTED! FAST REDEMPTIONS? LAUGHABLE! This company takes your money in one second and then doesnt want to pay you when you win ANYTHING! PLAYER BEWARE! FRAUDULENT AND A SCAM!
Cloddie D.
Will write some of the games down that keep showing that Lil square ⬜ box with the upside down frown,
Response from Smiles CasinoFeb 20, 2026
Hi Cloddie, Thanks for the update, and we’re sorry you’re still having trouble. Please send us the names of the games showing the error along with your device and browser details at [email protected], and we’ll look into this right away. – Smiles Casino Support Team
Ann N.
Been playing enough on these sites so decided to try a new one. The reviews were mostly positive on this one. So buyer beware. I won enough to cash out so decided to do just that. Unfortunately they are just one of those sites that only do PayPal, scammy, or direct hook up to my bank, no way. I just dont do that. Because of sites that have taken money out at there leisure. Having a third party in between protects me. Checks and balances.. there already protected. So just my experience and my way I have been playing and doing fairly decent. So if you play and you win and your happy great. Just be careful with your information and more importantly happy gaming!!friends.
Response from Smiles CasinoJan 19, 2026
Hi Ann, Thank you for taking the time to share your experience. We understand that everyone has different preferences when it comes to payment methods and how they choose to manage their redemptions. Our available payout options are clearly outlined on the platform and are designed to provide secure and compliant processing for all players. We appreciate you giving Smiles a try and sharing your perspective, and we respect that certain methods may not be the right fit for everyone. If you ever have questions about available options or how the process works, our support team is always happy to provide clarification.
Scarlett P.
I have been emailing smiles casino since November I cashed out for a $120 that never received smiles gave e a id number to give to paypal paypal said the id was to long so I contacted smiles casino again the have had me send them my bank statement I've sent screenshot of mine and PayPal convention I've sent PayPal screenshot of mine and smiles casino all I get from smiles casino how there sorry and looking in to it to pleases be patient but I have been patient since November I came with the understandment that smiles casino got me for my redemption of a $120 they don't even update me about anything I'm the one that keeps messaging them so all I have to say if your playing for real money or to cash out this isn't the casino you want to play because there good at not paying u but has no problem to take the money but has a problem paying you
Response from Smiles CasinoJan 15, 2026
Hi Scarlett, Thank you for taking the time to share your experience. We understand how concerning it is when a redemption takes longer than expected, especially after you’ve already provided multiple documents and followed the requested steps. We’ve reached out to you via Trustpilot to request your account details so we can review this case more closely and understand exactly where the issue may be occurring. Our intention is always to make sure redemptions are processed correctly and to provide clear updates once the full picture is available. As soon as we’re able to review the details on our side, we’ll be happy to look into this further and clarify the situation. We appreciate your patience while this is being reviewed.
Consumer
They said my bank denied my refund which is my Apple Pay also that my money would be put bacc on the game within 24 hours which is now going on 50 plus hour without any update!!
Response from Smiles CasinoJan 12, 2026
Hi, Thank you for bringing this to our attention. We’ve reached out to you via Trustpilot to request a few account details so we can look into this more closely and clarify what happened with the refund and timeline. Our team is happy to review the case and provide an update as soon as possible once we have the necessary information.