Fredrik S.
This site is refusing to process my…
This site is refusing to process my redemption for almost 2 months now. All I did was buy a few of their packages, play it on a random slot, then try to withdraw it. Please be aware that if you do not throw all your money away THEY WILL NOT PAY YOU - total scam site that should not be allowed to operate. Edit: I've replied to their request below with my details so we'll see what happens. I first contacted their support a month ago and get nothing but canned responses and transfers to a "relevant team" so I'm not expecting much. Edit 2: They did end up paying me out. Seems like it was a mistake on their part where they missed my response to their identity verification. Updating to 3/5 stars
Response from Smiles CasinoJan 31, 2025
Hi Fredrik, We’ve just sent you a request for more details so we can check your account. We take redemption requests seriously and always process them in line with our terms. Smiles Casino operates legitimately, and all valid redemptions are processed. If there’s a specific issue, we’re happy to review your account and assist.




