Smiles CasinoReviews of smilescasino.com

On Dec 14,2025 I redeemed $550.00 on Dec. 17, 2025 I received a email saying my redemption was approved and would be deposited into my account up to 3 days. One Dec. 22, 2025 I reach out to the casino in regards to my redemption never showing into my account in response I recieve a email from Smiles Casino with a transaction ID that contained 32 total letter & numbers. They tell me to contact paypal and give them this transaction ID. I did exactly that. Paypal tells me there transaction ID # only contain 17 letters & numbers and the ID i was giving was to long. I email Smiles back they say they are going to looking further into this and i would recieve an email in 48 to 72 hrs. Here it is Dec. 31,2025 and I have still heard nothing as to where my money is. I have reached out many times and I still have no response. I have bought 2 packages from them but in return this is what I get from there casino

It's my first time playing and I was on my last 0.20 when I hit for the bonus round I showed screenshots of it.. when I hit for the bonus round it had the train the major coin which is 30.00 and other coins plus a train, ot skipped and threw me back to the main page. I contacted them in the chat and they told me they would do a " investigation" to see what happened and its been days since I heard from them. I will not be buying packages from them.. they are a scam they make the game skip when it's about to hit certain features or hit to win money.

This was my favorite casino until they set in place a VIP system, which makes no sense at all. I didn’t even get my birthday bonus when my account clearly states that I’m in gold status. I contacted customer support and everybody keeps telling me that I’m in silver when my account says I am in the gold tier. But apparently in this situation, the customer is wrong. Even though I’m solely going off of what they have displayed in my account. After going back-and-forth with support and providing all the screenshots showing them that the information they have input showing my VIP status. They continue to tell me that although it says my status is gold that I am actually silver LMFAO. What a joke. It’s been over a week and they still will not take accountability for their own mistakes and screwed up system.

Nothing to smile about playing here. You will lose most of your money trying to get a bonus. I play the same slots at other casino and get a bonus with less.

These guys are crooks contact your state attorney general and file a complaint with the ftc there games are rigged to the gills. Anybody else on this forum that puts down a review is paid to write good ones do yourself a favor and dodge this dumpster fire of a site

I should have known that this casino will rob you. I paid $9.99 for $20 SC for a welcome promo. Whenever I spin the game would lag and glitch right when it lands on coins and skip to nothing, I have video proof that I'll be sending to the FTC. I will be on posting the video all over social media proving that the casino is cheating. Multiple games this has happened where it would keep spinning and when it's lands on coins it would skip and screw me, what a joke of a casino.

Don’t play in this casino. This casino is corrupt, thief, manipulate and monitor the games you playing. This casino always glitches all there games randomly or purposely then suddenly you won’t win anything! This casino app customer service is sucks! They don’t even follow up your complaint and promises you to get an email results but you’ll never get any respond back. Also they are very rude and disrespectful. Again don’t play to this casino app!!

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